Backup camera frame rate?

[WilliamG]

Still no update on this. Chatting with Tesla over live chat got me nowhere. Just the usual - try rebooting, take the car in for service etc etc...

On the chat rep’s advice, having a Mobile Technician come out to take a look at it. I figure that’s the only way to get the ball rolling.

 

[Bill Foster]

got my M3 today, noticed the exact same thing, its like its running at 20FPS or so.

It does work, so I wouldn't bring it in for it, but yep, deff noticeable

 

[WilliamG]

got my M3 today, noticed the exact same thing, its like its running at 20FPS or so.

It does work, so I wouldn't bring it in for it, but yep, deff noticeable

Thanks for the chime-in. Mobile service contacted me, and agreed there was no point coming to see the car. However, they logged my issue. The more people that log issues = faster the issue gets solved!

 

[Bill Foster]

Thanks for the chime-in. Mobile service contacted me, and agreed there was no point coming to see the car. However, they logged my issue. The more people that log issues = faster the issue gets solved!

I'll log a service issue with them too. I just figured it was how the car worked....

 

[WilliamG]

I'll log a service issue with them too. I just figured it was how the car worked....

Definitely not how it’s supposed to work. Frame-rate should be super smooth, either while driving forward or in reverse. I had a P3D+ I test-drove (HW2.5) and it was smooth as butter. Was one of the reasons I really liked the car, so when I got my own P3D+ 12 days later, I was disappointed in this aspect.

Thank you for logging a service call. If you put in “requesting mobile service for backup camera frame-rate” in the reason for service, you should get a call within 24 hours, even though you have to pick a service center. That’s what chat had me do, and that’s what I did.

Mobile service contacted me, cancelled the Service Center appointment, and chatted with me about the issue. Seems like it affects all HW3 cars only.

I wouldn’t be as bothered (though still bothered) if it was 20fps solid. It’s that the frame rate is all over the map is the annoying thing.

 

[T3SL4AFBruh]

Was smooth on 12.1.1, sh*tted out on 12.1.2, black screen and occasional frame drop. But if on for a while, frames seem to stay steady.

 

[WilliamG]

Was smooth on 12.1.1, sh*tted out on 12.1.2, black screen and occasional frame drop. But if on for a while, frames seem to stay steady.

Guessing your HW2.5 or earlier. Don’t think HW3 cars have the black screen issue. We just have the frame-rate issues. Lolz.

 

[mcap81]

i picked up my car on thursday night and have the same issue with the rearview camera, extremely choppy, i am on 2019.12.1.2

 

[WilliamG]

i picked up my car on thursday night and have the same issue with the rearview camera, extremely choppy, i am on 2019.12.1.2

Welcome to HW3! Congrats on the new car! The only thing we can do is keep reporting the issue. Please do!

 

[mcap81]

Welcome to HW3! Congrats on the new car! The only thing we can do is keep reporting the issue. Please do!

will do, hopefully its a simple software fix

 

[WilliamG]

will do, hopefully its a simple software fix

I hope so, too. It drives me bonkers on a daily basis. On the plus side, at least it does always “work” in that we aren’t experiencing the black screen/not working at all - that pre-HW3 owners face. That would make me even more crazy.

 

[mcap81]

I hope so, too. It drives me bonkers on a daily basis. On the plus side, at least it does always “work” in that we aren’t experiencing the black screen/not working at all - that pre-HW3 owners face. That would make me even more crazy.

where is the best place to report it, the chat agent told me to reboot the screen

 

[turnem]

I have the same issue. It's choppy from time to time and feels like it's running at something below 20fps.

 

[Darmie]

notices the choppiness after the V9 update. Prior, when you was able to move camera view to the top or bottom, there was no choppiness that I can recall.

 

[WilliamG]

where is the best place to report it, the chat agent told me to reboot the screen

Just pick Service - Other - Mobile Tech requested for backup camera issues. They should call you.

 

[Bill Foster]

Definitely not how it’s supposed to work. Frame-rate should be super smooth, either while driving forward or in reverse. I had a P3D+ I test-drove (HW2.5) and it was smooth as butter. Was one of the reasons I really liked the car, so when I got my own P3D+ 12 days later, I was disappointed in this aspect.

Thank you for logging a service call. If you put in “requesting mobile service for backup camera frame-rate” in the reason for service, you should get a call within 24 hours, even though you have to pick a service center. That’s what chat had me do, and that’s what I did.

Mobile service contacted me, cancelled the Service Center appointment, and chatted with me about the issue. Seems like it affects all HW3 cars only.

I wouldn’t be as bothered (though still bothered) if it was 20fps solid. It’s that the frame rate is all over the map is the annoying thing.

I don't have FSD so I'm not sure I have HW3. Any way to check if I do?

 

[mcap81]

I don't have FSD so I'm not sure I have HW3. Any way to check if I do?

i believe all cars built from mid-april on have hw3

 

[mcap81]

Just pick Service - Other - Mobile Tech requested for backup camera issues. They should call you.

Where from? The mobile app doesn't have the Other - Mobile Service option.

 

[JulienW]

i believe all cars built from mid-april on have hw3

Seems that is inaccurate. Also seems the ONLY software compatible with HW3 is 7.1 and 16.3 and nothing in-between/16.2 is HW2.5. If you are on 12.x then you likely have HW2.5.

HW2.5 even after April 12th build date

HW2.5 even after April 12th build date

 

[WilliamG]

Where from? The mobile app doesn't have the Other - Mobile Service option.

There’s no Mobile Service option. You just type in Mobile Service when you pick “Other.”