For more than a year I've been reporting repeated instances of the backup camera not working (black screen with just the while guide lines). Each time I submit a report I provided pictures, a video and time stamp so they can pull the error codes. Last week I brought the car in again and today I got back the invoice with the following tech notes...
"Unable to duplicate concern. Inspected backup camera and harness -confirmed no damage present. Confirmed output from DAS Module in specification..."
What isn't mentioned, but was noted in the Tesla computer is that the car's error log clearly indicated there was a camera failure and it was due to a timeout error. Reading what the tech choose to say it one could easily believe there was no problem whereas what he left out clearly demonstrates there was. The seems to be disingenuous and an attempt to make it appear there isn't a problem ("unable to duplicate) when in fact Tesla knows the camera failed to work and they know why.
That this failure has happened repeatedly for so long rather than acknowledging it Tesla instead provides leaves out what is the salient information is deeply concerning. Another rep even went so far as to claim that the backup camera is a convenience not a safety feature (his exact words) even though federal law has required backup cameras on cars since May 2, 2018.
I'm posting this so that other owners who are experiencing intermittent failure of the backup camera know they are not alone. There is a problem, Tesla knows there is a problem and they know what the problem is.
"Unable to duplicate concern. Inspected backup camera and harness -confirmed no damage present. Confirmed output from DAS Module in specification..."
What isn't mentioned, but was noted in the Tesla computer is that the car's error log clearly indicated there was a camera failure and it was due to a timeout error. Reading what the tech choose to say it one could easily believe there was no problem whereas what he left out clearly demonstrates there was. The seems to be disingenuous and an attempt to make it appear there isn't a problem ("unable to duplicate) when in fact Tesla knows the camera failed to work and they know why.
That this failure has happened repeatedly for so long rather than acknowledging it Tesla instead provides leaves out what is the salient information is deeply concerning. Another rep even went so far as to claim that the backup camera is a convenience not a safety feature (his exact words) even though federal law has required backup cameras on cars since May 2, 2018.
I'm posting this so that other owners who are experiencing intermittent failure of the backup camera know they are not alone. There is a problem, Tesla knows there is a problem and they know what the problem is.