Has anyone else had a bad experience at the Raleigh Service Center?
Took my S60 in for her 4 year, got everything done, and it looked like they didn't even check the work before I picked it up. When I got it, the entire frame was squeaky, like an old school bus, trunk won't close and open using the button or touch screen, and the alignment was off. Called back immediately after leaving to set up an appointment and finally got one for right before Thanksgiving.
Took it in, then they tell me that since they can't replicate the noise they can't do anything about that. The trunk should be a quick 10 minute fix. I say ok, and wait in the waiting area. About an hour later, I get told that it seems like the trunk is a bigger issue, and they need to keep it, so they get me a loaner. They tell me I'll get an update text in a bit, probably about 10 minutes. One day goes by. Nothing. I figure ok, it's the holiday, must be busy, they'll hit me up once they get back in the shop.
A week later, still no response, so I reach out. Get a generic response saying I'll get an update. Then get another generic message, "We have been struggling with our current work load... I should have an answer for the concerns of your vehicle tomorrow for us..." then dark again for for 2 days. Then, the general you're car is nearing completion, we will be in touch with more information soon... 5 days later, I get "I wanted to reach out to you to remind you that your vehicle is ready for you." WHAT? I was never informed at all, then you gonna come at me like, oh we told you, but you still haven't come and gotten your car? If you told me, I would've come right away and picked up my vehicle. So they tell me it's ready, they've had it for 2 weeks now, so I open up the app to check it, and they've let it drain to 48 miles. So you want me to come out, and get my car with about 20% charge left?
This location has been the worst experience I have ever had with any Tesla Service Center, or Tesla interaction at all.
Anyone else had any type of experience they want to share about this location?
Took my S60 in for her 4 year, got everything done, and it looked like they didn't even check the work before I picked it up. When I got it, the entire frame was squeaky, like an old school bus, trunk won't close and open using the button or touch screen, and the alignment was off. Called back immediately after leaving to set up an appointment and finally got one for right before Thanksgiving.
Took it in, then they tell me that since they can't replicate the noise they can't do anything about that. The trunk should be a quick 10 minute fix. I say ok, and wait in the waiting area. About an hour later, I get told that it seems like the trunk is a bigger issue, and they need to keep it, so they get me a loaner. They tell me I'll get an update text in a bit, probably about 10 minutes. One day goes by. Nothing. I figure ok, it's the holiday, must be busy, they'll hit me up once they get back in the shop.
A week later, still no response, so I reach out. Get a generic response saying I'll get an update. Then get another generic message, "We have been struggling with our current work load... I should have an answer for the concerns of your vehicle tomorrow for us..." then dark again for for 2 days. Then, the general you're car is nearing completion, we will be in touch with more information soon... 5 days later, I get "I wanted to reach out to you to remind you that your vehicle is ready for you." WHAT? I was never informed at all, then you gonna come at me like, oh we told you, but you still haven't come and gotten your car? If you told me, I would've come right away and picked up my vehicle. So they tell me it's ready, they've had it for 2 weeks now, so I open up the app to check it, and they've let it drain to 48 miles. So you want me to come out, and get my car with about 20% charge left?
This location has been the worst experience I have ever had with any Tesla Service Center, or Tesla interaction at all.
Anyone else had any type of experience they want to share about this location?
