Bad sales experience

[Jaff]

I agree that I would generally prefer to deal with a more experienced rep...some one closer to my age.

Many of the young folks working for Tesla know their facts well, but sometimes use vernacular that a middle aged person wouldn't use or possibly may not understand...playing to your audience comes with experience in dealing with a specific age group, and this is new to some of the younger product specialists.

I do find though, due to the "computerish" nature of Tesla's product, some of the questions asked (just as some of the new threads started here) are inane and irrelevant to the use and operation of the car...some folks are just trying to either stump the rep's technical knowledge of the product, or just trying to show off their own knowledge of the product.

 

[Pdub2015]

From a management perspective, staffing these stores is kind of tricky. First off, the compensation is low. The product is more tech than automotive, and the sales model is brand new. So there's lots of room for innovation... and just as much room for disappointment.

I like to think that the showroom experience will continue to improve as this extremely young company develops.