I ordered a Model 3 two weeks ago. Post-sales was somewhat unprofessional – they switched VIN numbers, gave me a run around regarding a referral credit, didn’t assign a “delivery specialist” for a week and left me hanging - minor annoyances. My early delivery date didn't budge, which was what most concerned me. Until this morning.
Last week the “delivery specialist” checked with me about the trade-in price. I remembered it as being slightly more, but didn’t trust my memory. I’m glad I checked. Somehow the trade-in price has dropped $2100.
Here's what I sent to my delivery specialist this morning:
Zach,
Please see below. That is the trade-in price I’m expecting. When I look at my remaining balance, it gives my trade-in as only $34K. This is not good business-practice. Please ensure this mistake is rectified before delivery tomorrow between 12 and 2.pm.
I got an email yesterday, confirming delivery tomorrow and telling me my contract could be viewed on line. I opened my Tesla account, but I can see no sign of a contract. You will understand that I want to read the contract before signing - particularly after discovering the discrepancy above. I was hoping I would be able to read the contract today. I doubt you’ll see this email today, Sunday, but please make it available to me as soon as you can, and then rectify my account to show the trade-in price originally agreed.
SanMan
I didn't say: This is what I’d expect from a sleazy guy selling jalopies for a few thousand from a trailer on a site beside a strip club. Maybe there is an innocent explanation.
Last week the “delivery specialist” checked with me about the trade-in price. I remembered it as being slightly more, but didn’t trust my memory. I’m glad I checked. Somehow the trade-in price has dropped $2100.
Here's what I sent to my delivery specialist this morning:
Zach,
Please see below. That is the trade-in price I’m expecting. When I look at my remaining balance, it gives my trade-in as only $34K. This is not good business-practice. Please ensure this mistake is rectified before delivery tomorrow between 12 and 2.pm.
I got an email yesterday, confirming delivery tomorrow and telling me my contract could be viewed on line. I opened my Tesla account, but I can see no sign of a contract. You will understand that I want to read the contract before signing - particularly after discovering the discrepancy above. I was hoping I would be able to read the contract today. I doubt you’ll see this email today, Sunday, but please make it available to me as soon as you can, and then rectify my account to show the trade-in price originally agreed.
SanMan
I didn't say: This is what I’d expect from a sleazy guy selling jalopies for a few thousand from a trailer on a site beside a strip club. Maybe there is an innocent explanation.