Banned from Mobile Service?! (UK)

[f29J39fh2k]

Hi, So basically on Tuesday 17th July, I set up a mobile service appointment to get my MCU2 (included with HW3) upgrade and then I decided to cancel it straightaway because I needed to get the CCS adapter retrofit for my 2016 Model X urgently. When I went to book it again the mobile service had completely disappeared from the 'Service' section when selecting: Accessories - Upgrades and Installations. I looked again with the MCU2 and that had also made me choose a preferred SC which I really didn't (and still do not) want to do as it is far from me.

I know that they are willing to do mobile service in my area because I was able to select it before and the fact that I called the local SC and they said that they would be able to come out to us.

I need this upgrade ASAP so does anyone know how long it would take (or even if) it would come back??

Thanks

 

[ucmndd]

At least here in the US, you are only offered the mobile option for certain categories of service. Not everything can be done by mobile service.

Book the appointment for the service center and put in the notes you request mobile service if it’s available.

 

[STE$LAR]

Hi, So basically on Tuesday 17th July, I set up a mobile service appointment to get my MCU2 (included with HW3) upgrade and then I decided to cancel it straightaway because I needed to get the CCS adapter retrofit for my 2016 Model X urgently. When I went to book it again the mobile service had completely disappeared from the 'Service' section when selecting: Accessories - Upgrades and Installations. I looked again with the MCU2 and that had also made me choose a preferred SC which I really didn't (and still do not) want to do as it is far from me.

I know that they are willing to do mobile service in my area because I was able to select it before and the fact that I called the local SC and they said that they would be able to come out to us.

I need this upgrade ASAP so does anyone know how long it would take (or even if) it would come back??

Thanks

they are not able to upgrade mcu's with mobile service they have to install firmware which can take time

 

[NathanJax]

they are not able to upgrade mcu's with mobile service they have to install firmware which can take time

This is the correct answer. When I scheduled my MCU2 upgrade (on a weekend), they only had mobile service available. Once the tech saw what the appointment was for, (when someone looked at it on Monday) they changed it to the first available appointment at the service center.