The problem is that to repair the plastic nipple properly, the battery needs to be unsealed and opened. This is NOT an operation that Tesla does in their service centers normally. Service Centers don't "crack the seal."
So, at best, they would need to transport the battery back to HQ, do the repair and send it back. These batteries are very limited in how they are transported - (NO air freight!) and so ... I suspect it's more cost effective to send them back to HQ in batches, not one at a time.
Thus, the battery swap is likely more efficient. Replace the battery, store the busted one at the service center until several in the area are ready to go back, get a truck, load them, send them back, refurbish them, and get them back out as refurb batteries.
They're not the kinda part that you just pack in a FedEx envelope ...