I completely understand the first-post skepticism. But let me be clear to anyone reading this: Despite what I am going through right now, I still very much consider this car to be the best car i've ever owned - and by no small margin. I have no intention of spreading FUD - quite the opposite - i've spent the last 12 months of ownership evangelizing for Tesla. I'm sure this will work out. I posted here, after lurking for a very long time, simply because I'm a bit stressed by it, that's all. I need to talk to people about it and I need to gather as much info as possible. So thanks.
Now, for an update.
I've been to the service center already (Rockville, MD) and spoke with Adam there. He was helpful and completely professional. I asked him several questions, including: What specifically was the damage and did you take any photos when it was on the lift? What happens to the damaged pack once removed?
Adam immediately offered to bring the car back into the shop, lift it up, and get me some pictures. He even offered to make notes on them so i'd understand the damage and why it was irreparable. He described a process where the battery pack goes back to CA and is disassembled and inspected. He noted the results of this inspection would be confidential to Tesla.
We discussed returning the damaged battery to me, the obvious hurdles to that being a) it's 3000 lbs, and b) it likely belongs to my insurance company once they pay the claim. Nevertheless, Adam agreed to get more detail on transferring it to me should USAA not want it and I have a means of transporting it safely...
So that's the current status. Time to file a claim I guess.[/QUO