bonnie
I play a nice person on twitter.
1) Tesla should return calls when they say they will return calls. If they're overloaded, don't commit. (I'd be lying if I said I hadn't personally experienced some issues in this area.)
2) Even if battery inspection isn't part of annual maintenance, if you have an unusual decrease in range, it will be investigated (just like any potential warranty issue). I'd first try a slow charge at 110, and let it sit a few days (if you can bear it). (I'm definitely NOT the battery expert on this forum by a long shot, but that advice worked for me.) You may find subsequent charges are fine after that.
3) Are you within distance of a service center? I'd just stop in, ask for the manager, make an appointment in person. They're experiencing some growing pains, again, it's inexcusable you haven't heard back. So do what you need to do to get it looked at if you really believe this is an issue. For all we know, they've already pulled the logs, are analyzing -- and just doing a crummy job of communicating.
4) Can't emphasize enough that they will want your battery if it is exhibiting unusual behavior. I had a battery pack pulled for that reason. Car was running fine, charging fine, just throwing weird error messages. The battery was replaced at no charge. I didn't ask for that to be done - the replacement was their decision. (documented in a blog Roadtrip: The Rest of the Story - Blogs - Tesla Motors Club - Enthusiasts & Owners Forum)
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I might also add that if you're going to be yelling at someone (not saying that YOU did, just anyone), make sure you're yelling at the right person. Some of Tesla folks are on the receiving end of an awful lot of unacceptable vitriol (I've heard stories that shocked me - people say some really unacceptable personally insulting things when they're not getting their way). And these are folks that don't have the responsibility for communication, etc.
All of us need to be better than that.
2) Even if battery inspection isn't part of annual maintenance, if you have an unusual decrease in range, it will be investigated (just like any potential warranty issue). I'd first try a slow charge at 110, and let it sit a few days (if you can bear it). (I'm definitely NOT the battery expert on this forum by a long shot, but that advice worked for me.) You may find subsequent charges are fine after that.
3) Are you within distance of a service center? I'd just stop in, ask for the manager, make an appointment in person. They're experiencing some growing pains, again, it's inexcusable you haven't heard back. So do what you need to do to get it looked at if you really believe this is an issue. For all we know, they've already pulled the logs, are analyzing -- and just doing a crummy job of communicating.
4) Can't emphasize enough that they will want your battery if it is exhibiting unusual behavior. I had a battery pack pulled for that reason. Car was running fine, charging fine, just throwing weird error messages. The battery was replaced at no charge. I didn't ask for that to be done - the replacement was their decision. (documented in a blog Roadtrip: The Rest of the Story - Blogs - Tesla Motors Club - Enthusiasts & Owners Forum)
- - - Updated - - -
I might also add that if you're going to be yelling at someone (not saying that YOU did, just anyone), make sure you're yelling at the right person. Some of Tesla folks are on the receiving end of an awful lot of unacceptable vitriol (I've heard stories that shocked me - people say some really unacceptable personally insulting things when they're not getting their way). And these are folks that don't have the responsibility for communication, etc.
All of us need to be better than that.
-end of public service announcement-