I reported to them that I am loosing 1kWh every 4hrs, they did not bother and are trying to tell me that they have checked and my battery loss is within specifications. I even showed them this post and they still refuse to agree there is an issue with the firmware. They are in full on denial mode.
I feel your pain.
My model X has been in an ongoing virtual appointment all week, with no resolution yet. Very consistently losing 3%/day through the different things they have asked me to do (which includes disable Teslafi, reboot, drive short distance, charge to 90%.) Yet they have replied with some annoying things like saying they’ve noticed an improvement in the loss when I disabled the 3rd party app (which did not change the loss at all) and late in the week, that they would compare my losses to the fleet average to determine if ok. Do they not know the basics that the owners manual defines 1%/day?
I bite my tongue and measure my words in my responses back. From past experiences I know that they do not want to hear about what is being said in the online forums, nor what I already know because I’m a student of my car’s behavior. Yesterday, I did point to the 1% in the owners manual and I gingerly mention that I had heard of others having this problem, and that a reinstall of 2020.20.12 solved it for some. This morning in my daily check of the car, I did have that re-install waiting for me. Will see if that changes anything.
I am curious, though, what the root problem is. I would have hoped that they know what the car is doing with that energy.