So, on 12/13 I was driving my MS 75D to visit my wife at work and I received the warning "Vehicle may not restart - Service is required" message. Got to my wife's job, parked the car and sure enough, it would not move (screen would power up but car said there was an issue with voltage). Called Tesla Roadside and they sent a tow truck to get it. This was a Sunday.
The following day, confirmed that the car is at my service center and that there is an 'isolation fault' with my HV battery, covered by warranty, come by and get a loaner. Was told that it would take a while to get the refurbished battery due to lots of paperwork. Ok, no problem.
Skip forward to today (12/29), I get a bill for over $13,000 from Tesla to replace the HV battery and a shear plate (laughable because the cost of the battery, 12,000, versus the cost of the shear plate, 4.40). I call my service center and ask if there is an issue with the billing because I was told it was covered. They say the battery is punctured and that is not covered. The pictures they sent me are shocking. I have ZERO idea how this could have happened (and frankly neither do they). No damage to any of the body of the vehicle, just what you see in the pictures.
Been a hell of a day working with my insurance to file a claim but getting it taken care of. What is more baffling is that I bought the car in Sept (second owner) and had them do an battery test/inspection in October. They stated during that inspection that my battery was doing better than most batteries of the same age/mileage. So, what the heck happened to cause this issue? I work from home (COVID) so I really don't drive all that much and given the damage I would have known if I'd hit something. Also a bit bothered that they waited over two weeks before doing any sort of inspection of the battery when they said they'd originally replace it.
So, all that said, I was wanting to get thoughts and opinions. Have you seen anything like this before? Similar stories? What could have caused something like this?
EDIT: When you view the pictures, the damage you see is on the rear of the driver's side.
The following day, confirmed that the car is at my service center and that there is an 'isolation fault' with my HV battery, covered by warranty, come by and get a loaner. Was told that it would take a while to get the refurbished battery due to lots of paperwork. Ok, no problem.
Skip forward to today (12/29), I get a bill for over $13,000 from Tesla to replace the HV battery and a shear plate (laughable because the cost of the battery, 12,000, versus the cost of the shear plate, 4.40). I call my service center and ask if there is an issue with the billing because I was told it was covered. They say the battery is punctured and that is not covered. The pictures they sent me are shocking. I have ZERO idea how this could have happened (and frankly neither do they). No damage to any of the body of the vehicle, just what you see in the pictures.
Been a hell of a day working with my insurance to file a claim but getting it taken care of. What is more baffling is that I bought the car in Sept (second owner) and had them do an battery test/inspection in October. They stated during that inspection that my battery was doing better than most batteries of the same age/mileage. So, what the heck happened to cause this issue? I work from home (COVID) so I really don't drive all that much and given the damage I would have known if I'd hit something. Also a bit bothered that they waited over two weeks before doing any sort of inspection of the battery when they said they'd originally replace it.
So, all that said, I was wanting to get thoughts and opinions. Have you seen anything like this before? Similar stories? What could have caused something like this?
EDIT: When you view the pictures, the damage you see is on the rear of the driver's side.
