Just took delivery of a MY at Serramonte today. Overall, a good experience. The car was easy to find and I was able to take all the time I wanted to inspect the exterior. There were no employees outside. Once I decided that the exterior was good enough to accept delivery (see below), I logged in to the app, unlocked the car, and went over the interior as well. When I brought the paperwork inside the delivery office (the whole thing still looks very temporary), the advisor happily came outside with me and dutifully documented and photographed every issue I pointed out.
All of the problems were cosmetic and most are quite minor. All doors, hatches, and lids operate as they're supposed to and, based on the short drive on the way home, there are no weird wind noises or propulsion issues. It's charging fine, the wireless phone charger works, and I was able to format the memory card on the first try.
I've already been able to schedule a mobile service appointment for next week (well within the 7-day return period) on the following issues:
All of the problems were cosmetic and most are quite minor. All doors, hatches, and lids operate as they're supposed to and, based on the short drive on the way home, there are no weird wind noises or propulsion issues. It's charging fine, the wireless phone charger works, and I was able to format the memory card on the first try.
I've already been able to schedule a mobile service appointment for next week (well within the 7-day return period) on the following issues:
- There are two small paint flaws on one of the quarter panels. One looks like a tiny inclusion, the other like an odd wavy spot, maybe 1" long. Both are only noticeable if you look at a certain angle and depending on the lighting.
- The rear hatch and one of the front doors are misaligned. For the hatch, the passenger side is inset deeper at the bottom than the driver side, by maybe 3-4 mm. Similar thing with the door: it lines up at the top and in the middle, but at the bottom it sits about 3mm deeper than the rear door. Again, I made double sure that the tailgate is operational and latches without issue, which is does.
- The driver-side end piece on the dash trim (the black flat piece visible only when the door is open) is crooked, creating a visible gap at the top, probably a half-inch at its widest.
- One of the wheel well trim pieces has a slight bulge and is probably missing a clip.
- There is a 1" long scratch in the paint on the rear surface of one of the doors (the side facing the pillar).
- One of the visors is filthy, like someone grabbed it with really dirty hands.
- There are small streaks of dirt marring the headliner above both B-pillars.
