Looking for any similar experiences and any advice as I struggle through my pick-up/ delivery experience.
I order my new Model X about a month ago. Finally started getting text messages about upcoming delivery, etc. While my pickup was finally scheduled for Tuesday 9/29, I have yet to have anybody call or reach out other than automated texts. I then received a text that my MX was early and arrived at the Serramonte location today. Since I've been living in NYC for the last couple years, I am getting a new insurance plan and it isn't bounded yet since I didnt have a VIN until today. I've been trying to get in contact with any and everybody and Tesla but nobody is picking up at number the gave me and the mailbox is full. So few questions:
-Anybody else having trouble getting in contact with somebody at the Serramonte delivery center to either confirm to reschedule their delivery pick-up?
-I currently have a "temporary insurance ID", but the policy isn't bounded bc I didnt have a VIN yet. Is this sufficient for pick-up?
-Am I expected to just wait until somebody hopefully calls me back?
Very much looking forward to my pick-up, but man has this process been painful.
I order my new Model X about a month ago. Finally started getting text messages about upcoming delivery, etc. While my pickup was finally scheduled for Tuesday 9/29, I have yet to have anybody call or reach out other than automated texts. I then received a text that my MX was early and arrived at the Serramonte location today. Since I've been living in NYC for the last couple years, I am getting a new insurance plan and it isn't bounded yet since I didnt have a VIN until today. I've been trying to get in contact with any and everybody and Tesla but nobody is picking up at number the gave me and the mailbox is full. So few questions:
-Anybody else having trouble getting in contact with somebody at the Serramonte delivery center to either confirm to reschedule their delivery pick-up?
-I currently have a "temporary insurance ID", but the policy isn't bounded bc I didnt have a VIN yet. Is this sufficient for pick-up?
-Am I expected to just wait until somebody hopefully calls me back?
Very much looking forward to my pick-up, but man has this process been painful.