Most ppl understand what you are talking about. 7500km supercharge worth around $300-400 based on fact. I didn’t remember every single detail of my 5 times 1200km total supercharges. But I remember each time at the end of the charge was around $10 - $20. So 5 times $15 average equals $75avg. 7500 / 1200 x $75 = $468.
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BC and (new) Referral Program
- Thread starter AtlasTracer
- Start date
Most ppl understand what you are talking about. 7500km supercharge worth around $300-400 based on fact. I didn’t remember every single detail of my 5 times 1200km total supercharges. But I remember each time at the end of the charge was around $10 - $20. So 5 times $15 average equals $75avg. 7500 / 1200 x $75 = $468.
I put in a service request via the app about the loss of the super charging award. If you can imagine it didn't go well, how bad Tesla is with this type of service is laughable. It was a fairly long and rather amusing text conversation. I highly recommend everyone do it. In the end they said they have no information and no understanding of what is going on. I firmly believe the legal department has told them to say nothing. I figured if they were just going to play dumb I would see how much they enjoyed it. Since they stated they had no knowledge or information why my car wasn't super charging as expected, I asked if it was safe for me to super charge, is this some type of problem with how my car communicates with the super charger. Is this why these cars are catching fire. Magically they knew exactly what the issue was and could assure me that there was nothing wrong with how the car super charges or the network. To which I said, so you do know exactly what is going. They said they were cancelling my service appointment. To which I requested that they please send me the customer service survey. Surprisingly no such survey came with the closing of the service. I think I might put in a service request every few days LOL.
I spoke with someone at Tesla-Vancouver West 4th Ave today. He said that Tesla-California expects to be issuing a statement on this issue one day next week.
(I told him that if there is a technical difficulty providing the Super Charger kilometers I would be happy to receive a ChaDeMo adaptor instead.)
(I told him that if there is a technical difficulty providing the Super Charger kilometers I would be happy to receive a ChaDeMo adaptor instead.)
I just got a response from referral, I was awarded in miles as I have a US Address on my account.
Thank you for contacting us regarding the Tesla Referral Program. We are showing that your drivers license, insurance, and registration are all held in BC. Due to this you're not eligible for our program.
Thanks,
Alicia G | Referral Program Specialist
12832 Frontrunner Blvd. Draper, Utah 84020
[email protected]
This seems legally questionable, once the purchase of the car is complete none of this is their business. I would have thought they would need my permission to use this information. At the time of the referral all the information I provided to them used a US address. I'm no longer buying this whole we have been forced to comply BS. They are actively trying to screw people out of the award.
Thank you for contacting us regarding the Tesla Referral Program. We are showing that your drivers license, insurance, and registration are all held in BC. Due to this you're not eligible for our program.
Thanks,
Alicia G | Referral Program Specialist
12832 Frontrunner Blvd. Draper, Utah 84020
[email protected]
This seems legally questionable, once the purchase of the car is complete none of this is their business. I would have thought they would need my permission to use this information. At the time of the referral all the information I provided to them used a US address. I'm no longer buying this whole we have been forced to comply BS. They are actively trying to screw people out of the award.
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I suspect in the multiple pages of documents that we agree with there is something that says they get to use the information that we provided to them for the purposes of administration of our accounts with them. Administering the rewards program would seem to be covered by that.
Let's see whether I understand.
You have a home in the US and a home in British Columbia but your principle residence is in BC?
You own a Tesla at your BC home but do not own a Tesla at your US home?
You used your BC address when buying the car but your US address when giving the referral?
Tesla is saying that your referrer's account is attached to the car (that is registered in BC) not to you as a person?
The Tesla website says, "Program and awards are conditional on and subject to local laws and regulations. Unfortunately, British Columbia residents are not eligible for referral program awards."
Referral Program
I guess if you could prove that you are a US resident you might have a starting place for a complaint, but I think the complaint would be where your US residence is, not in BC.
(I have some sympathy for your difficulties of being a resident of two jurisdictions. I am a resident of Canada and a resident of Mexico and different provisions apply to me in the two jurisdictions.)
I doubt that an international corporation as bit as Tesla notices British Columbia enough to be actively trying to do anything regarding us.
We might think that we are important, but in Tesla's international marketplace, we probably are just a blip.[/QUOTE]
Yes I purchased my car in Canada. That was over a year ago. Yes I showed some ID and prove of insurance when I purchased the car. None of that information was provided for any kind of Tesla account. My Tesla account online has a US address, it is what I use to log in to the car. All information based on the car or referral are on that account. That is the account they used to bill my credit card when super charging. Some one else used my referral code and I was awarded 5000 miles to my car as the account is based in the US. Tesla recently revoked those miles. The purchase location of my car has nothing to do with the referral. My residency was never requested by Tesla. They used information I provided to buy the car to revoke the miles, even though all information related to my account has a US address and they awarded me in miles and not in kilometers.
The legality of this thing I find interesting and I am curious how much effort they will make to avoid honoring the free super charging they gave me. Now I am just trying to be a pain in the ass because this is the second time I feel they have been shady with me.
The legality of this thing I find interesting and I am curious how much effort they will make to avoid honoring the free super charging they gave me. Now I am just trying to be a pain in the ass because this is the second time I feel they have been shady with me.
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You say,
That doesn’t address the issue of where you are a resident. I could register on a website as a 16 year old girl who lives in Romania or a 70 year old man who lives in Alabama. That doesn’t make me either of those.
If you are a resident of Washington State, your action might be in Washington State, although I suspect Washington State would say you bought the car in Canada and you bought it from Tesla, Canada, so pursue a dispute in Canada.
I suspect any Canadian authority would determine that BC laws apply if you are a resident of BC, even if you are also a resident somewhere else. (I know that principle applies to me as a resident of both Canada and Mexico.)
If you are a resident of BC, I think your issue is the same as anyone else who is a resident of BC at this point. i.e., The BC law is clear about not permitting an expectation of benefit for a referrer.
I don’t think a person can reasonably expect Tesla to treat them differently if the person provides an address not in BC if they in fact are a resident of BC.
That doesn’t address the issue of where you are a resident. I could register on a website as a 16 year old girl who lives in Romania or a 70 year old man who lives in Alabama. That doesn’t make me either of those.
If you are a resident of Washington State, your action might be in Washington State, although I suspect Washington State would say you bought the car in Canada and you bought it from Tesla, Canada, so pursue a dispute in Canada.
I suspect any Canadian authority would determine that BC laws apply if you are a resident of BC, even if you are also a resident somewhere else. (I know that principle applies to me as a resident of both Canada and Mexico.)
If you are a resident of BC, I think your issue is the same as anyone else who is a resident of BC at this point. i.e., The BC law is clear about not permitting an expectation of benefit for a referrer.
I don’t think a person can reasonably expect Tesla to treat them differently if the person provides an address not in BC if they in fact are a resident of BC.
Why did I get awarded in 5000 miles when everyone in BC is awarded 7500 km. They clearly believed I was not a resident of BC. They are happy to charge the credit card on my US account. At no time was I ever required or asked to provide residency. The broke the law and now they are getting very close to breaking more laws so they get a free pass on breaking the law the first time. They broke the law and gave out the award, Taking it back does not unbreak the law. Hitting up peoples credit cards without any notification or confirmation doesn’t fix things. The whole thing is stupidity on top of stupidity. Pay the fine or whatever the punishment is, only Tesla would decide how about we just screw people over, that’s a good solution. I’m not going to sue them and I know full well I’ll probably never get my free super charging. They make a great car but the company is a shitshow. This whole let’s just make it up as we go is laughable.
Yeah timing is suspicious too. Take it away after record breaking quarter. I completely agree the car is amazing, everything else really needs to be addressed. Issues just keep compounding as more and more cars are sold. I have parts that need to be replaced under warranty and both times the techs either didn't have the part or the part was wrong. Each time I would have to wait 2 to 3 weeks before the tech is available.
Is your car titled and registered in Washington state? If it is, the DMV records should show that it's now a Washington car.
Let’s not forget that the 5000 miles or 7500 kilometres incentive was not a BC incentive. It was a North American incentive. Throughout North America most people continue to enjoy the incentive they received. (Sure, there are individual glitches.). It is BC purchasers who have been adversely affected.
I don’t think there is any grand conspiracy. I think there is only confusion between VSABC and Tesla. I have spoken with both of them and those conversations endorsed my perception.
The location of my car has nothing to do with my legal residency. Tesla never required residency as part of the referral program until this dispute. Instead of actually amending the program and requiring prove of residency they decided my residency by ignoring all the information provided to the account and looked at personal information without permission. It’s legally very shady, professional it’s a joke. At the very least they should have contacted every person affected and informed them what information they had and made sure it was correct. The idea that buying a car makes you a legal resident is laughable. Yes this is legal minutiae but they shouldn’t just make up the legalities as it suits them. It seems to me they needed those sales and referrals for that record breaking quarter. Than just said oops we didn’t realize and revoked them. They were already aware of this issue and screwed people on the old program. Do people really believe the did the exact same thing twice and didn’t know.
I have just spoken to my MLA’s Constituency Assistant again. I have previously sent them links to this thread starting page 4 and direct links to several of MexiCanuck's excellent explanations, as well as my explanations of the events. He has advised that he has forwarded all the information I provided as well as that of other constituents which have been in touch with the office, onto the Ministry of Public Safety. That Ministry is responsible for the VSA.
On a similar note, he said he personally knew of one Tesla owner here (Metro Vancouver) that has not had their KM’s deleted.
On a similar note, he said he personally knew of one Tesla owner here (Metro Vancouver) that has not had their KM’s deleted.
The office I work in has a lot of Teslas and it seems completely random. The guy that used my referral still has his but two other guys that are referrer and purchaser both lost theirs, another couple (couple seems off but you know what I mean) were simple never awarded km, other guys still have theirs.
This is my point, we know it was not a BC incentive. I know you got your car recently so you missed the previous referral program, it had the same language "British Columbia residents are not eligible for referral program awards". Why didn't they remove it then, but instead wait until this record breaking quarter is over to take it away.
It's very indicative of a premium brand, ' A reply to this email will be read but MAY NOT RECEIVE A RESPONSE.'
If you folks don't know, apparently if you send an email to Tesla to either one or their customer support or referral program addresses, etc and send more than one email to them, your emails are group together and the most recent one sent will be back in the pecking order if they ever getting around replying to it. This according to Tesla Chat Support. I am sure everyone was aware of that LOL.
The standard trying to diffuse reply '..thank you..terribly sorry.. understand..appreciated'
Let's hope they doing something good, (maybe send each owner affected a free Tesla t-shirt and mug LOL) ..I'm not betting on it.
Besides the you know what and taxes..another given in life is customer service..sometimes you will get great customer service and other times you will get Tesla customer service.
If you folks don't know, apparently if you send an email to Tesla to either one or their customer support or referral program addresses, etc and send more than one email to them, your emails are group together and the most recent one sent will be back in the pecking order if they ever getting around replying to it. This according to Tesla Chat Support. I am sure everyone was aware of that LOL.
The standard trying to diffuse reply '..thank you..terribly sorry.. understand..appreciated'
Let's hope they doing something good, (maybe send each owner affected a free Tesla t-shirt and mug LOL) ..I'm not betting on it.
Besides the you know what and taxes..another given in life is customer service..sometimes you will get great customer service and other times you will get Tesla customer service.
I charged 75 km in Hope SC, cost me $5 @ $0.49/min. why the SC is so cheap on the Island.
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