Be aware that Tesla SC don't supply any cables with loaners

[thegruf]

Something in my recent experience to watch out for is that Tesla no longer supply any cables at all with the loan cars, and typically the cars only have 50% charge.
What's more they dont tell you this - you have to find out for yourself.

(apparently the cables get nicked all the time - which is pathetic in itself that ppl do this and therefore a reaction from Tesla is understandable - but why not count them out and count them back or you get charged, not so difficult surely. Also I dont know if this is policy across all Tesla SC's)

I just charge on a commando socket at the office with the UMC if I ever need to top up.
Went to do just that with the loaner as it was only a part charged 75KWH MX and wtf - no cables!

I had to take a 40mile round trip detour to a supercharger to be able to be able to get home.

Lesson, keep your own cables with you when you take your car to a SC if you think there is any risk of needing them.

 

[NorfolkMustard]

At Milton Keynes at least there’s a big sign outside the front door saying loaners have no cables

 

[Durzel]

The loaner Model X I had from Bristol had no cable, which I was told when it was passed to me. Also because it “keeps being stolen”. Good to know Tesla owners can be just as shitty human beings as everyone else.

I don’t think the policy is unreasonable really, but definitely something you need to be aware of.

Slightly related but when my Model 3 was delivered it didn’t have a Type-2 cable. After chasing it both Tesla Heathrow and Tesla Bristol sent me one. I informed the latter who stopped the second delivery. That’s because I’m not a thieving c**t.

 

[4EVar]

The Model X loaner I had from Birmingham had the cables in the frunk

 

[DenkiJidousha]

Edinburgh loan car still had the type 2 cable at the start of March, and some adapter in a box for rapid charging (didn’t use that).

 

[Stuart1714]

I had a Model S loaner from Stockport just over a week ago and that had a decent level of charge and a charging cable in the frunk.

 

[thegruf]

Interesting that some get cables, some don't.
So no Tesla policy being played out here, just a lottery if you get a cable or not.

Not sure which is worse really, but sure you want to check your loaner if there is any chance you might need one.

 

[Billbrown1982]

I've got a SC visit coming up next month but the confirmation I received clearly says, bring your own charging cables so, yeah. Not bothered either way really.

 

[MrBadger]

What about CCS adaptors? With more v3 supercharger locations that could become more of an issue especially if you are use to using a particular v3 only to find out too late that its no longer an option.

 

[Pink Duck]

Is a bit conflicting this. My last loaner S came without charge cables at MK, so swapped my UMC over to it. Yet part of the reason for service is inspection of the car and its charging kit. Best to keep hold of your CCS adapter if that happens too.

 

[Killer_Catz]

Heathrow didn't provide cables, but made sure to let me know and asked if I wanted to collect them from my M3 before I left.

 

[pwe169]

I recently had a loaner S from Birmingham and it had all the cables - I swapped to an X and that had no cables. Both cars were not enabled for CCS

Great service from Hayley at the Birmingham SC