Being charged for rattle check on 2 month old car

[LukeMc]

Hi all,

I just want to ask if anyone has had a similar experience. There’s been a few minor issues which I’m hoping will get sorted. A couple of weeks after I picked up the car, I’ve noticed some rattling and vibrations on the door area.

I’ve made an appointment, along with the other minor issues. However next availability was early December.

I just received a text stating:

“For us to investigate the noise, we require authorisation for 30 minutes diagnosis at £72.50 + vat. Should the concern be covered by warranty, this charge will be waived”

Is this normal practise as I would have thought in such a young car that it should be free?

 

[tchen811]

If you searched the forum, the answer is yes that is normal for Tesla to give you a quote up front. This has been discussed.

 

[LukeMc]

If you searched the forum, the answer is yes that is normal for Tesla to give you a quote up front. This has been discussed.

Thank you for your service!

 

[M3BlueGeorgia]

If you searched the forum, the answer is yes that is normal for Tesla to give you a quote up front. This has been discussed.

The pattern appears to be that if they find something, they'll credit you the cost.

There is some credence to people coming from ICEs hearing sounds in BEVs which were always there previously, but masked by all the other noise. Accordingly a lot of (perceived) time wasting which the diagnostic fee is designed to reduce.
Not trying to defend Tesla's position, but explain it.

IMHO, I don't think people should be charged for their first rattle complaint, or perhaps should even be comp'ed one a year while under warranty.

 

[MTSN]

Is your rattle coming from the driver door? I get a slight rattle as well that is more pronounced when it's below about 50 degrees F outside.

 

[SigNC]

a lot of time the first quote you get is full billing then it will zero out on the next quote before the service.

 

[vickh]

I hear a rattle at highway speeds on driver side too. Just an annoyance so I might add to list if going in for something else. Can mobile tech diagnose this?

 

[ry-ballz]

Hi all,

I just want to ask if anyone has had a similar experience. There’s been a few minor issues which I’m hoping will get sorted. A couple of weeks after I picked up the car, I’ve noticed some rattling and vibrations on the door area.

I’ve made an appointment, along with the other minor issues. However next availability was early December.

I just received a text stating:

“For us to investigate the noise, we require authorisation for 30 minutes diagnosis at £72.50 + vat. Should the concern be covered by warranty, this charge will be waived”

Is this normal practise as I would have thought in such a young car that it should be free?

.