Tesla Motors Club
Since posts about negative experiences tend to generally out-weigh positive ones in forums, I thought I'd relay my recent experience at the Bellevue SC to help tip the balance.
I took my MX 100D in on Wednesday for a scheduled appointment to address the clanking and shudder from the front suspension and drive mount under moderate to heavy acceleration. The service tech confirmed it on a quick road test. I was quoted Saturday for completion (they were pretty upfront about how busy they are right now), and was supplied with a loaner (2013 MS P85+).
To my surprise, I got a message the next day (Thursday) that my car was ready for pick-up. Both half-shafts and the clevis mount replaced. And they had even adjusted some panel gaps on the FWD that I had not mentioned as they were not really bothering me.
Everyone at the SC that I encountered was friendly and efficient. Over all, I would rate the entire experience very close to service interactions I had with Barrier when I drove an Audi.
I took my MX 100D in on Wednesday for a scheduled appointment to address the clanking and shudder from the front suspension and drive mount under moderate to heavy acceleration. The service tech confirmed it on a quick road test. I was quoted Saturday for completion (they were pretty upfront about how busy they are right now), and was supplied with a loaner (2013 MS P85+).
To my surprise, I got a message the next day (Thursday) that my car was ready for pick-up. Both half-shafts and the clevis mount replaced. And they had even adjusted some panel gaps on the FWD that I had not mentioned as they were not really bothering me.
Everyone at the SC that I encountered was friendly and efficient. Over all, I would rate the entire experience very close to service interactions I had with Barrier when I drove an Audi.