This has been my experience as well. Not impressed.Is anyone making progress on getting their auto loan through DCU? I applied for membership and an auto loan. I got my membership set up but it's been a few days and I've heard nothing on the auto loan. I still don't have a password to set up my account so I have no visibility into the auto loan status. Calling wait times are over an hour and I e-mailed them yesterday and haven't heard back. I'm guessing they are kept busy with their auto loan rates, but this service is horrendous and makes me wonder if the loan is worth it.