SDM44
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Does anybody by chance know if I can complete all this DCU stuff if I forgot my member number? I became a DCU member two months ago and I applied for the loan over the phone but I just realized I can't find my member number and I called support and they said the only way to get it is via mail and it can take up to two weeks. We'll my delivery date is in 10 days. Did I kind of screw myself?
Unfortunately you're going to have to wait for the letter to show up in the mail. Likewise, they'll also send you a new PIN number in the mail, and that may take some additional time to get as well. You don't need your PIN number when calling them, but supposedly it helps "prioritize" you in their calling queue if you enter in your member number & PIN number before being placed on hold..... and it appears to have worked in my favor today.
Earlier this week when I requested a call back instead of waiting, I didn't enter my member info and it took them 2 hrs to call me back. This morning I entered in my member number & PIN and they estimated calling me back between 1hr 12 min and 1hr 40min. They actually called me back about 58 min after I called them, so not sure if that made a difference or not but it could have.