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I did speak with the Delivery Center's Manager.... no use... They are charging me to fix two issues (Glass with Scratches and Boken Clips). And for the alignment of the body panels, the service engineer is saying that they cannot do much, due to the fact how the Car is built or put together (trying to fix one side panel might break other panels from aligning). Which i agree with.


Unless the Delivery Center is also a Service Center, quit dealing with them and get yourself over to a Service Center.

Even if they are co-located, you will generally have a better experience with a dedicated Service Center.

Most Tesla owners only ever go to a Delivery Center once, to pickup the vehicle. Don't treat this like a legacy dealer model. Tesla have dedicated locations and it sounds like you are too used to the obsolete dealer model.
 
Unless the Delivery Center is also a Service Center, quit dealing with them and get yourself over to a Service Center.

Even if they are co-located, you will generally have a better experience with a dedicated Service Center.

Most Tesla owners only ever go to a Delivery Center once, to pickup the vehicle. Don't treat this like a legacy dealer model. Tesla has dedicated locations and it sounds like you are too used to the obsolete dealer model.

I will try that too...

I had an inspection with the Service Center, and they recommended speaking with my/our delivery Center, so I had to visit them, and it was so unpleasant. I have scheduled a followup session for this 27th, let's see where that goes....
 
It would be helpful to others if you could explain what the circumstances were under which you took delivery of a car with so many cosmetic defects, and then went more than 7 days before asking Tesla to address them. There are two opportunities to prevent what happened to you from occurring:

1) Reject the car at delivery if it does not meet your expectations.
2) Return the car within 7 days if you discover issues after delivery.

These two items should prevent the majority of buyers from becoming dissatisfied owners. So if you could share some more details it might help to prevent future owners from having the same experience.
 
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It would be helpful to others if you could explain what the circumstances were under which you took delivery of a car with so many cosmetic defects, and then went more than 7 days before asking Tesla to address them. There are two opportunities to prevent what happened to you from occurring:

1) Reject the car at delivery if it does not meet your expectations.
2) Return the car within 7 days if you discover issues after delivery.

These two items should prevent the majority of buyers from becoming dissatisfied owners. So if you could share some more details it might help to prevent future owners from having the same experience.

The third option is to formally document issues in the first 7 days, and then follow up to them fixed.

Note The only issues really needing to be documented quickly are damage-related, since you need to document that you didn't do it.
 
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It would be helpful to others if you could explain what the circumstances were under which you took delivery of a car with so many cosmetic defects, and then went more than 7 days before asking Tesla to address them. There are two opportunities to prevent what happened to you from occurring:

1) Reject the car at delivery if it does not meet your expectations.
2) Return the car within 7 days if you discover issues after delivery.

These two items should prevent the majority of buyers from becoming dissatisfied owners. So if you could share some more details it might help to prevent future owners from having the same experience.

We did a very poor job at the delivery, and we underestimated Tesla's customer service. The idea of buying a new Tesla clouded our judgment at delivery, the two cosmetic issues that we found within a week were:
  1. Broken passenger Visor Clip
  2. Hard scratches on Driver Side Window
I contacted the Tesla advisor and she asked me to open a Service Center inspection, and the response from her made us suspicious. Spouse and I went around the car and noted the alignment issues with the body panel and trim. After that went to the Service Center on the appointment date, and we showed everything we found. The Service specialist recommended us speaking with the Delivery Center where we took the delivery, and she specifically recommended speaking to a Leader/Manager within the Delivery Center. The conversation with the Delivery Center's Leader/Manager was poor, he was a bully. And due to holidays its been tough to get hold of a proper Law-Firm, and have them review the Agreement to Arbitration. We still have couple of days and hopefully, we will make a decision. But this whole process turned us off and we didn't see a reason to stick with Tesla.

One more interesting issue... our friends referred us, and those 1000/Miles were never added to our account, our advisor kept on saying that these miles will show-up after the delivery of the car, but they never did.
 
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We did a very poor job at the delivery, and we underestimated Tesla's customer service. The idea of buying a new Tesla clouded our judgment at delivery, the two cosmetic issues that we found within a week were:
  1. Broken passenger Visor Clip
  2. Hard scratches on Driver Side Window
I contacted the Tesla advisor and she asked me to open a Service Center inspection, and the response from her made us suspicious. Spouse and I went around the car and noted the alignment issues with the body panel and trim. After that went to the Service Center on the appointment date, and we showed everything we found. The Service specialist recommended us speaking with the Delivery Center where we took the delivery, and she specifically recommended speaking to a Leader/Manager within the Delivery Center. The conversation with the Delivery Center's Leader/Manager was poor, he was a bully. And due to holidays its been tough to get hold of a proper Law-Firm, and have them review the Agreement to Arbitration. We still have couple of days and hopefully, we will make a decision. But this whole process turned us off and we didn't see a reason to stick with Tesla.

One more interesting issue... our friends referred us, and those 1000/Miles were never added to our account, our advisor kept on saying that these miles will show-up after the delivery of the car, but they never did.


Tesla waffled back and forth on whether they would add referrals after the fact. Did you order with a link sent to you by your friend? I suspect not, because if you did, the referrals are basically automated at that point. If you diid ANYTHING else, such as engage someone and ask them to add your friends referral code to your account, etc, that was a crapshoot basically. Some people reported that they had no issues getting it added, and we have plenty of others where people were promised it would be added, and it wasnt (or were told it couldnt be added).

Back to your original question, there is no "best place to trade" because in order to trade a car in, you need to be buying another one, and it depends on what car you want. the place that sells the replacement car you want is the "best place to trade" your tesla in, because they have the replacement car.

I completely understand making decisions not to do business with someone (some company) based on how you are treated or not treated. Sometimes the money doesnt matter as much as the principle of the matter. My BMW experience has been very good, over 15 years, but my Tesla experience has been fine as well, so that doesnt mean much as far as your experience.

I also like japanese cars, but as commuter / reliable transportation. I never really wanted to pay premium luxury price for Lexus, but I really like Toyota cars as an example. Same with Acura and Honda. I cant read the rest of the thread as I am entering this, but seem to remember you mentioning you came from Lexus, which has legendary customer service ranked consistently better than BMW / Audi / Merc / Porsche etc.. if I remember right Lexus customer service is normally ranked #1 in Luxury brands.

My suggestion would be, go get yourself another Lexus. Not saying that trying to dismiss you, just saying that, if thats a "known good" for you, meaning you already know the local dealership, etc, thats what you should go to, to get rid of the Tesla you no longer want, and back to service you know.
 
We did a very poor job at the delivery, and we underestimated Tesla's customer service. The idea of buying a new Tesla clouded our judgment at delivery, the two cosmetic issues that we found within a week were:
  1. Broken passenger Visor Clip
  2. Hard scratches on Driver Side Window
I contacted the Tesla advisor and she asked me to open a Service Center inspection, and the response from her made us suspicious. Spouse and I went around the car and noted the alignment issues with the body panel and trim. After that went to the Service Center on the appointment date, and we showed everything we found. The Service specialist recommended us speaking with the Delivery Center where we took the delivery, and she specifically recommended speaking to a Leader/Manager within the Delivery Center. The conversation with the Delivery Center's Leader/Manager was poor, he was a bully. And due to holidays its been tough to get hold of a proper Law-Firm, and have them review the Agreement to Arbitration. We still have couple of days and hopefully, we will make a decision. But this whole process turned us off and we didn't see a reason to stick with Tesla.

One more interesting issue... our friends referred us, and those 1000/Miles were never added to our account, our advisor kept on saying that these miles will show-up after the delivery of the car, but they never did.

Wow, such whiny, whiny, whiny.

Provided it was somehow documented that these two issues weren't your fault, just get them fixed.

Don't know why they referred you back to the Delivery Center as these are both warranty items and should be fixed at your nearest Service Center.

So quit being such a whiny little baby and get the issues fixed.

Yes, sorry about my tone here, but I'm at a complete loss why you publish such trivial issues here instead of just getting them fixed them.
 
Wow, such whiny, whiny, whiny.

Provided it was somehow documented that these two issues weren't your fault, just get them fixed.

Don't know why they referred you back to the Delivery Center as these are both warranty items and should be fixed at your nearest Service Center.

So quit being such a whiny little baby and get the issues fixed.

Yes, sorry about my tone here, but I'm at a complete loss why you publish such trivial issues here instead of just getting them fixed them.

Interesting...my loss sounds/looks Whiny Whiny !!!

It also interesting that you are calling repairs under Warranty, and Tesla is charging me $5(Visor) for $120 for the Glass, and this ain't right.
 
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Tesla waffled back and forth on whether they would add referrals after the fact. Did you order with a link sent to you by your friend? I suspect not, because if you did, the referrals are basically automated at that point. If you diid ANYTHING else, such as engage someone and ask them to add your friends referral code to your account, etc, that was a crapshoot basically. Some people reported that they had no issues getting it added, and we have plenty of others where people were promised it would be added, and it wasnt (or were told it couldnt be added).

Back to your original question, there is no "best place to trade" because in order to trade a car in, you need to be buying another one, and it depends on what car you want. the place that sells the replacement car you want is the "best place to trade" your tesla in, because they have the replacement car.

I completely understand making decisions not to do business with someone (some company) based on how you are treated or not treated. Sometimes the money doesnt matter as much as the principle of the matter. My BMW experience has been very good, over 15 years, but my Tesla experience has been fine as well, so that doesnt mean much as far as your experience.

I also like japanese cars, but as commuter / reliable transportation. I never really wanted to pay premium luxury price for Lexus, but I really like Toyota cars as an example. Same with Acura and Honda. I cant read the rest of the thread as I am entering this, but seem to remember you mentioning you came from Lexus, which has legendary customer service ranked consistently better than BMW / Audi / Merc / Porsche etc.. if I remember right Lexus customer service is normally ranked #1 in Luxury brands.

My suggestion would be, go get yourself another Lexus. Not saying that trying to dismiss you, just saying that, if thats a "known good" for you, meaning you already know the local dealership, etc, thats what you should go to, to get rid of the Tesla you no longer want, and back to service you know.

Thank you for the advice.
 
Interesting...my loss sounds/looks Whiny Whiny !!!

It also interesting that you are calling repairs under Warranty, and Tesla is charging me $5(Visor) for $120 for the Glass, and this ain't right.

Im not trying to argue with you (I am really not), but having lived a lifetime either performing, or managing teams that do customer service functions, the industry does not really matter, its all the same.

I know YOU know you are "not lying" about the "clip being delivered broken" and the "finding the scratch on the window after delivery, and we didnt do that"... but THEY dont know that. You would be amazed (maybe you would not be, but still) at how many people lie about stuff like that.

I have had people at my job lie directly to my face, telling my team "I dont know why my laptop isnt working" and being asked, DIRECTLY, "did you spill anything in or on it?" "Oh no, I didnt:" and when my team disassembles it to work on it, finding soup inside.

I actually had the same person mentioned above, when told "sorry, your cost center is going to have to pay to repair the damage to your laptop because we found liquid inside.. see these pictures" say "OH.. wow.. I have no idea how this happened... you mean to tell me that someone came by and spilled soup on my computer? How is this possible? I believe my cost center should not pay"....


Now this is in a company setting, so this person was not paying directly out of their pocket, AND they were the manager who manages their cost centers budget... which is a whole nother story...

My point is, Visible damage after deliver can always have been caused by the customer. It normally is caused by the customer. Not always, but if its something thats hard to miss, in a visible place (like a visible scratch on a drivers window) it is going to be HARD for any manager to be convinced "it was delivered that way".

Bubbled paint, misaligned doors, different story. Scratch on window, especially visbile one that is hard to overlook, very hard for them to believe it. I am not saying you are lying. I am saying that, for every person who has an issue like this that is telling the truth (visible damage in a place that would easily be caused by the customer), there is likely 1-2 people who caused the damage themselves, and then took it to tesla to raise hell about it being delivered that way. If you cane back to them with a long scratch down the passenger side door, after 3 weeks of ownership, and said " it was delivered like that, and I want you to fix it under warranty". they would say no. Rings can scratch windows, so can packages etc etc.

So, I find it very easy to believe they would charge you for "scratch on the window, and broken visor clip" that was not pointed out on delivery. You may not think its right, and I am not saying its "fair", I am saying its "understandable". The misaligned doors and such, that all depends on how you handled the conversation about the other items.

Telling you as someone who manages or performs customer service duties, if someone comes at me / my team with an aggressive tone, "blaming" me for stuff, well.. I am going to do what I "have" to do, not what I "can" do. I have said this a thousand times online, but it bears repeating...

There is ALWAYS a difference between what someone in a "customer service" capacity HAS to do, and what they CAN do. The trick is, finding someone with the authority who CAN do what you want, and convincing that person that you are the person they want to do it for. The window scratch and visor clip almost assuredly could either be replaced under warranty or not, depending on whether they determine it was delivered that way, or not. They decided it was not a warranty item for some reason. Could be, they had a bad day. Could be, you were the 4th person that day with some story about "it came like that" and the other 3 were blatantly lying. Could be, you were aggressive about it (I have no idea, I was not there).

I am just saying, as someone with authority to authorize stuff, that how a person communicates matters. Not saying someone should beg for help, etc. Just saying that, in general, it normally works out to not be a jerk about stuff, and communicate to customer service people like they are human beings. Unfortunately many people dont. I have no idea what you said, or how it was said, or the exact situation.... I just know that, based on what you state, and how these things work, they determined that your items were not warranty items for some reason, in a discretionary issue.


OP I am not attacking you, accusing you of anything, or anything of the sort. I am just mentioning how, "window scratched" and "broken clip" not noted on delivery could, or could not be a warranty item... and likely would not be considered a warranty item but a "good will" type gesture based on the fact that these items get damaged by people all the time during ownership.

Anyway, this reads like a lecture so I will stop now, cause its not the intent. I just know the other side of it, even though my industry is not cars... its all the same.
 
I've learned similar hard lessons as OP. Don't get all googly eyed and not reject or document everything you see at the time of delivery. You even need to roll around on the ground... I went home to give it a bath and really go over it closer. Found undercarriage damage that required a new battery pack. I have pictures within 48 hrs showing all jack points damaged from what appeared to be improper transport. They wouldn't fix. Had to get on here and collect VIN's and pictures of other cars delivered with the exact same damage that were replaced as warranty repair. Then they agreed to fix, but had my car for 2 friggin months and gave the car back dirty, damaged, and with an invoice that stated goodwill - suspected customer damage' and showed it was there for 4 days for the battery replacement and would not correct it. WTF kind of company does that... Not a good one... Their managing council was well aware as well and again, corrected nothing. So delivery, service, regional service manager, tesla's legal department. All aware, all ok with these tactics...
 
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My suggestion would be, go get yourself another Lexus. Not saying that trying to dismiss you, just saying that, if thats a "known good" for you, meaning you already know the local dealership, etc, thats what you should go to, to get rid of the Tesla you no longer want, and back to service you know.

Good point. Tesla can take a little time to get used to. I love some of their business processes but some others not so much. I think the big one for a lot of luxury buyers (Lexus, BMW, Mercedes, etc.) is that when you spend $50-60k on a car you expect excellent customer service, great build quality and confidence that any issues will be taken care of.

I know when I bought my M3P+, I found some scratches all over the bottom of the rocker covers from when the car was loaded/unloaded from the transporter. I did not see this upon delivery but the first time I washed it I was like what the heck. Tesla took care of it but the experience was a bit strange as I had to email photos and confirm part numbers. Mobile service was not in the app yet so I was just texting with what appeared to be a bot based on the messages it was sending. It was just weird and unsettling just after spending $60k.

The build quality on a $40-60k car should very good. Misaligned fenders, doors, bulging hoods, bunched up weatherstripping, etc. should not be happening when $20k Honda Civics do not have these issues.
 
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While I’ve owned cars from BMW, Mercedes and Lexus for many years, I have never actually had to deal with any of those companies for any reason. My entire ownership experience has been with the dealers, who are just independent businesses with an agreement to resell cars from those manufacturers.

With Tesla you are dealing directly with Tesla. Some service centers are more friendly and responsive than others, but at the end of the day you are always interacting with a Tesla employee.

My experiences with Lexus dealerships over the past 15 years has generally been good. But I was paying them $300 for routine oil changes and over $1,000 for anything more significant. My last experience with the Lexus dealer was at 60,000 miles of service on my LS460 where they wanted to charge me $2,000 for routine maintenance. I knew I was being scammed and so I elected to sell the car and buy my Model 3.

Sometimes when we have a bad experience with Tesla we fondly remember how wonderful Lexus/BMW/Mercedes or whatever brand you previously owned was. But we forget how much we paid for routine maintenance, how often we needed repairs, and how inconvenient it was to have to schedule regular appointments for service.

There are definitely trade offs. But my Tesla experience on two Model 3’s over the past year has been far more pleasant than any of the ICE vehicles I previously owned.

To the OP: these seem like minor issues. You seem really bothered about how they have been treating you. I hope you can take a step back and get some perspective on how important these issues really are to you. I can’t imagine going back to gas stations again. Think it over.
 
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Good point. Tesla can take a little time to get used to. I love some of their business processes but some others not so much. I think the big one for a lot of luxury buyers (Lexus, BMW, Mercedes, etc.) is that when you spend $50-60k on a car you expect excellent customer service, great build quality and confidence that any issues will be taken care of.

I know when I bought my M3P+, I found some scratches all over the bottom of the rocker covers from when the car was loaded/unloaded from the transporter. I did not see this upon delivery but the first time I washed it I was like what the heck. Tesla took care of it but the experience was a bit strange as I had to email photos and confirm part numbers. Mobile service was not in the app yet so I was just texting with what appeared to be a bot based on the messages it was sending. It was just weird and unsettling just after spending $60k.

The build quality on a $40-60k car should very good. Misaligned fenders, doors, bulging hoods, bunched up weatherstripping, etc. should not be happening when $20k Honda Civics do not have these issues.

Well said... this is what I am looking for.