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Best SoCal Service Center?

Discussion in 'Model S' started by mhw23, Jan 24, 2017.

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  1. mhw23

    mhw23 Member

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    Sep 12, 2016
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    Los Angeles
    Hi everyone, for those of you in LA, which service center is the best in your experience? I've only been to Burbank and it was ok.
     
  2. DA808EV

    DA808EV Member

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    SoCal
    Van Nuys location is the best experience I've had. Those guys there are great.
     
    • Like x 1
  3. NikeWings

    NikeWings Active Member

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    I toggle between Centinela and Palm Springs. Above & beyond service from both. Just sit for a few minutes and listen to all the attitudes that walk thru the door...... be kind, the return is immeasurable. ;)
     
    • Like x 1
  4. DrComputer

    DrComputer Member

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    All of the service centers are pretty good. It's more about who your service writer is than which service center you use. Unfortunately, many of the good ones have moved on to other careers. Katie Spalliero and Carlos Marroquin at Van Nuys are both good at communicating and staying on top of things.
     
  5. AEdennis

    AEdennis Active Member

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    I've had service in many of the centers (Van Nuys, West LA, Torrance, Costa Mesa) and they're all pretty good. I haven't been to Burbank or Buena Park. But have no doubts that they'll take care of you too. It's just a function of getting things scheduled.
     
  6. caltechkid

    caltechkid Member

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    Location:
    Taxifornia
    Avoid San Diego.
     
  7. spentan

    spentan Active Member

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    Location:
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    San Diego services my fleet. They are nice, have been great for us, but are severely overflowing with cars.

    We desperately need a north county SD or south OC service center.

    Personally I usually go to Costa Mesa and if they can't schedule me in a timely manner, I deal with Buena Park.
     
  8. msnow

    msnow Active Member

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    For me #1 Van Nuys, #2 Santa Barbara
     
  9. mhw23

    mhw23 Member

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    Los Angeles
    Thanks for all of the replies thus far. I haven't had terrible experience with Burbank, and I'm not one of those overly demanding customers, but the availability of appointments and some communications issues leave me wondering if that is the "norm" for a Tesla SC.
     
    • Like x 1
  10. Watts Son

    Watts Son Member

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    West Coast USA
    Only experience has been with Van Nuys but they went above and beyond. Easy parking, pretty big facility, they were saying how crazy it might get with M3 so hopefully there's a contingency plan because that will get seriously crazy.
     
  11. NAVALARCHITECT

    Joined:
    Oct 23, 2016
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    Location:
    Southern California
    Hows the OC center?
     
  12. AEdennis

    AEdennis Active Member

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    There are now two in the OC. Costa Mesa and Buena Park...
     
  13. Tim@adonisdetail

    [email protected] Local Vendor - SoCal

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    Sep 21, 2015
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    North San Diego County
    I would agree, North County San Diego would be a great location for another service center. Lots of Tesla owners up here
     
  14. jlucero

    jlucero Member

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    Location:
    DALLAS
    West La experience was ok, the few service people i dealt with there were slightly apathetic in their demeanor....had much better in dallas. the west LA store is TINY!!
     
  15. SDFan13

    SDFan13 Member

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    San Diego, CA
    Tried to make an appointment at the SD Service Center today.. booked until Feb 21st! Called Costa Mesa, had availability next week.

    Another vote for a North County SD Service Center!
     
    • Like x 1
  16. UCLA98

    UCLA98 Member

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    Location:
    Yorba Linda, CA
    I plan to bring my 2016 Model S, which has 19k miles, in for service for the very first time. I plan to bring it to the Buena Park Service Center. How far ahead should I call them in order to reserve a loaner? Since this is just a routine annual service (no problem with the car at all), can I get the car back the same day? Thanks.
     
  17. K-MTG

    K-MTG Sunshade Captain of TMC

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    Irvine, CA
    Need more SC in the O.C. How about one in Irvine? My entire street has Tesla's!
     
  18. David99

    David99 Active Member

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    I had my car serviced many times. I think a total of 10 times has it seen a service center. I was at Van Nuys, Costa Mesa, Torrance and Buena Park.

    Van Nuys and especially Torrance are my favorites. Mark at Torrance is awesome. He went above and beyond to solve some difficult issues and he reached out to me a few times on his own to make sure things are working!

    Van Nuys has probably the most experience. They have been around for the longest. Although at this point in time it shouldn't make a difference any more.
     
    • Like x 1
  19. Cricket88

    Cricket88 Member

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    Jan 26, 2017
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    Location:
    Los Angeles
    Costa Mesa has been pretty awful for me. They will overbook their schedules and put you in a loaner but your car will sit there untouched for several days. When you ask about it, they don't see problems with not letting you know that up front. This has been consistently my experience there the 3 times I've gone. Now I go to Burbank and the only negative experience for me has been the person in charge of the loaners, but the rest of the staff have been attentive and slightly better than Costa Mesa.
     
    • Informative x 1
  20. jerjozwik

    jerjozwik Member

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    Location:
    san gabriel valley
    i have been to the burbank service center more times than i can count. mostly because they are right in line with my commute to work.

    my last experience has made me appreciate consistency
    burbank service center, post of appreciation..
     
    • Informative x 1

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