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Best SoCal Service Center?

Discussion in 'Model S' started by mhw23, Jan 24, 2017.

  1. mhw23

    mhw23 Member

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    Sep 12, 2016
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    Location:
    Los Angeles
    Hi everyone, for those of you in LA, which service center is the best in your experience? I've only been to Burbank and it was ok.
     
  2. DA808EV

    DA808EV Member

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    Apr 28, 2014
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    Van Nuys location is the best experience I've had. Those guys there are great.
     
  3. NikeWings

    NikeWings Active Member

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    Apr 7, 2016
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    1,846
    Location:
    Los Angeles
    I toggle between Centinela and Palm Springs. Above & beyond service from both. Just sit for a few minutes and listen to all the attitudes that walk thru the door...... be kind, the return is immeasurable. ;)
     
    • Like x 1
  4. DrComputer

    DrComputer Member

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    Jan 29, 2009
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    Location:
    Sherman Oaks, CA
    All of the service centers are pretty good. It's more about who your service writer is than which service center you use. Unfortunately, many of the good ones have moved on to other careers. Katie Spalliero and Carlos Marroquin at Van Nuys are both good at communicating and staying on top of things.
     
  5. AEdennis

    AEdennis Active Member

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    2,127
    I've had service in many of the centers (Van Nuys, West LA, Torrance, Costa Mesa) and they're all pretty good. I haven't been to Burbank or Buena Park. But have no doubts that they'll take care of you too. It's just a function of getting things scheduled.
     
  6. caltechkid

    caltechkid Member

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    Dec 17, 2016
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    Location:
    Taxifornia
    Avoid San Diego.
     
  7. spentan

    spentan Active Member

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    1,372
    Location:
    SoCal
    San Diego services my fleet. They are nice, have been great for us, but are severely overflowing with cars.

    We desperately need a north county SD or south OC service center.

    Personally I usually go to Costa Mesa and if they can't schedule me in a timely manner, I deal with Buena Park.
     
  8. msnow

    msnow Active Member

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    For me #1 Van Nuys, #2 Santa Barbara
     
  9. mhw23

    mhw23 Member

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    Sep 12, 2016
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    Location:
    Los Angeles
    Thanks for all of the replies thus far. I haven't had terrible experience with Burbank, and I'm not one of those overly demanding customers, but the availability of appointments and some communications issues leave me wondering if that is the "norm" for a Tesla SC.
     
  10. Watts Son

    Watts Son Member

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    Sep 22, 2015
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    West Coast USA
    Only experience has been with Van Nuys but they went above and beyond. Easy parking, pretty big facility, they were saying how crazy it might get with M3 so hopefully there's a contingency plan because that will get seriously crazy.
     
  11. NAVALARCHITECT

    Joined:
    Oct 23, 2016
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    Location:
    Southern California
    Hows the OC center?
     
  12. AEdennis

    AEdennis Active Member

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    There are now two in the OC. Costa Mesa and Buena Park...
     
  13. I would agree, North County San Diego would be a great location for another service center. Lots of Tesla owners up here
     
  14. jlucero

    jlucero Member

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    Jun 23, 2015
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    436
    Location:
    DALLAS
    West La experience was ok, the few service people i dealt with there were slightly apathetic in their demeanor....had much better in dallas. the west LA store is TINY!!
     
  15. SDFan13

    SDFan13 Member

    Joined:
    Nov 21, 2016
    Messages:
    14
    Location:
    San Diego, CA
    Tried to make an appointment at the SD Service Center today.. booked until Feb 21st! Called Costa Mesa, had availability next week.

    Another vote for a North County SD Service Center!
     
    • Like x 1

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