Yesterday I dropped off my Model 3 to have some testing done and received a Model S as a loaner. It was a 60 RWD model.
I needed to drive up the canyon for business so after supercharging to 85% I headed out (about 50 miles away). Outside temps were around 10F, so charge was dropping quickly and it did not look like I would make it home on the remaining charge (65 miles away). My backup plan was to top off at a supercharger and then drive home from there (supercharger was in the opposite direction from home, but what are you going to do?). Eight miles from the supercharger I still had 20% left and it was all downhill from there so I was not worried.
All of the sudden I get a warning: "Battery power too low" followed by something like "Pull over now". So I do, and the car stays on for a few minutes, but it does not respond to any commands. Then it just turns off and everything goes black.
After waiting on hold with Tesla for 30 min, everyone I talk to seems to have no idea what they are doing. Instead of calling a tow truck from Evanston, 8 miles away, they call a tow from Park City, 50+ miles away. IT TOOK 2 HOURS for a tow truck to get there. IT WAS 10F (-10C) outside. I repeatedly told them that Evanston was much closer, and that it was very cold.
The tow truck driver could not find where to connect a tow hook, so he called Tesla and the guy on the phone told him to remove a small plastic cap. This was 2014 model. There is no plastic cap, you have to remove the nose cone. After looking for a while, tow guy was about to pop off one of the parking censors when I suggested removing the nose cone.
Got back to Salt Lake, superchargers were down, but we found a regular charger at the service center a mile down the road from supercharger. Tried everything we could to get the car to accept the charge while it was still on the flatbed. It would not accept the charge. Tow guy called Tesla again, they were no help. I just called an Uber and left for home. Got home around 12:30 am.
I needed to drive up the canyon for business so after supercharging to 85% I headed out (about 50 miles away). Outside temps were around 10F, so charge was dropping quickly and it did not look like I would make it home on the remaining charge (65 miles away). My backup plan was to top off at a supercharger and then drive home from there (supercharger was in the opposite direction from home, but what are you going to do?). Eight miles from the supercharger I still had 20% left and it was all downhill from there so I was not worried.
All of the sudden I get a warning: "Battery power too low" followed by something like "Pull over now". So I do, and the car stays on for a few minutes, but it does not respond to any commands. Then it just turns off and everything goes black.
After waiting on hold with Tesla for 30 min, everyone I talk to seems to have no idea what they are doing. Instead of calling a tow truck from Evanston, 8 miles away, they call a tow from Park City, 50+ miles away. IT TOOK 2 HOURS for a tow truck to get there. IT WAS 10F (-10C) outside. I repeatedly told them that Evanston was much closer, and that it was very cold.
The tow truck driver could not find where to connect a tow hook, so he called Tesla and the guy on the phone told him to remove a small plastic cap. This was 2014 model. There is no plastic cap, you have to remove the nose cone. After looking for a while, tow guy was about to pop off one of the parking censors when I suggested removing the nose cone.
Got back to Salt Lake, superchargers were down, but we found a regular charger at the service center a mile down the road from supercharger. Tried everything we could to get the car to accept the charge while it was still on the flatbed. It would not accept the charge. Tow guy called Tesla again, they were no help. I just called an Uber and left for home. Got home around 12:30 am.
