Me and my wife found a high-mileage S85 for $39k on vroom and decided to go ahead and buy it.
We paid them the deposit, then we paid for Tesla to inspect. Inspection revealed only minor things (only one key, no documentation, windshield wiper not attached). We then went ahead an wired them full payment.
They scheduled a delivery, we waited all day and they never showed. We called the delivery company and eventually got a hold of someone that could tell us that vroom had sent the delivery driver away saying the vehicle was "not ready".
Although they say it is generally 2-10 days for delivery it took over three weeks for them to get us the vehicle after we wired them full payment. This time it actually was delivered - it was late at night, 2% charge and missing the advertised wall connector (which we never got).
With all things considered we decided to have the vehicle inspected once more at a Tesla Service Center. This time they found many issues totalling over $1800 and could not complete the inspection. The front-left wheel was bent, the front-left pressure sensor was not working, and several other smaller issues. The bent wheel was also preventing Tesla from checking the alignment and completing the inspection. The Tesla in Indianapolis said the issues would have been noted if found and that the vehicle had excellent alignment when inspected. We then remembered that one of the reasons they provided for the delay was a "big paint" being done on the driver-side edge of hood. It this point it was clear they had some sort of accident on the front-right part of the vehicle and decided not to disclose this information to us.
Vroom.com offered to pay for $800, when we rejected that they offered to pay $1500 on the condition we sign a mutual release. Without knowing the extent of the damages we could not sign such a mutual release even if we were willing to eat the $300+ difference, since the alignment had not yet been checked. Running really close at this point to the 7 day return we decided to request a return. That's where we are now, trying to get our money back... we will see how that goes.
We filed a complaint with the BBB (where somehow they have an A+ rating). We want to make sure others considering them are aware of what can happen.
We paid them the deposit, then we paid for Tesla to inspect. Inspection revealed only minor things (only one key, no documentation, windshield wiper not attached). We then went ahead an wired them full payment.
They scheduled a delivery, we waited all day and they never showed. We called the delivery company and eventually got a hold of someone that could tell us that vroom had sent the delivery driver away saying the vehicle was "not ready".
Although they say it is generally 2-10 days for delivery it took over three weeks for them to get us the vehicle after we wired them full payment. This time it actually was delivered - it was late at night, 2% charge and missing the advertised wall connector (which we never got).
With all things considered we decided to have the vehicle inspected once more at a Tesla Service Center. This time they found many issues totalling over $1800 and could not complete the inspection. The front-left wheel was bent, the front-left pressure sensor was not working, and several other smaller issues. The bent wheel was also preventing Tesla from checking the alignment and completing the inspection. The Tesla in Indianapolis said the issues would have been noted if found and that the vehicle had excellent alignment when inspected. We then remembered that one of the reasons they provided for the delay was a "big paint" being done on the driver-side edge of hood. It this point it was clear they had some sort of accident on the front-right part of the vehicle and decided not to disclose this information to us.
Vroom.com offered to pay for $800, when we rejected that they offered to pay $1500 on the condition we sign a mutual release. Without knowing the extent of the damages we could not sign such a mutual release even if we were willing to eat the $300+ difference, since the alignment had not yet been checked. Running really close at this point to the 7 day return we decided to request a return. That's where we are now, trying to get our money back... we will see how that goes.
We filed a complaint with the BBB (where somehow they have an A+ rating). We want to make sure others considering them are aware of what can happen.
