Big Island, Trouble getting follow-up

[AnaBanana]

Aloha all,

I am having no luck getting a response to concerns with my newly delivered Model 3. *Are outter island Tesla owners experiencing the same thing? I live on the Big Island.
If you have any ideas on how I can get Oahu Dealership to respond I would really appreciate it.
My problems are minor in nature, paint and trim issues but I would still like them addressed.

Thanks Hawaii Tesla Family, I appreciate any help.
Ann

 

[JenniferH]

I am following as my TM3 is due to be delivered very soon, and this is my number one concern, service availability. I am glad at least your issues are minor and hopefully don't preclude enjoyment of your car.
Aloha

 

[InParadise]

Have you tried “schedule service” on the app?

 

[AnaBanana]

Have you tried “schedule service” on the app?

Aloha,
Yes I did. When they found out I was on BI, they cancelled my appointment.
**** Good news though, We now have an on island service person !!!! Yipppeee
He has already come out and addressed my issues, all but paint. I am told paint issues go to Oahu. Unfortunately Oahu is not good at any follow up with me.

 

[AnaBanana]

I am following as my TM3 is due to be delivered very soon, and this is my number one concern, service availability. I am glad at least your issues are minor and hopefully don't preclude enjoyment of your car.
Aloha

Aloha... I think things will get better.

 

[AnaBanana]

Aloha... I think things will get better.

PS. I Love my auto!

 

[JenniferH]

Hi, can I ask you a delivery question since you recently took delivery on Big Island? I am finally picking up tomorrow morning at Young Brother's (I ordered in September) and am just now realizing there will likely NOT be a Tesla employee there to take delivery from and get any sort of initial setup instructions. Did you just sign/pickup from a Young Brothers employee and figure everything out yourself? I feel confident I can figure it all out, but it just occured to me that our delivery experience would likely be quite different from anyone on Oahu or mainland.

 

[AnaBanana]

Hi, can I ask you a delivery question since you recently took delivery on Big Island? I am finally picking up tomorrow morning at Young Brother's (I ordered in September) and am just now realizing there will likely NOT be a Tesla employee there to take delivery from and get any sort of initial setup instructions. Did you just sign/pickup from a Young Brothers employee and figure everything out yourself? I feel confident I can figure it all out, but it just occured to me that our delivery experience would likely be quite different from anyone on Oahu or mainland.

Aloha... So sorry that I didn't log on to see this posting til now.
I did watch some U-tube videos, and yet at the end,
I brought a friend with me and we figured it out.

I hope you are navigating safely.

again, sorry about the delay.
AnaBanana
Let me know how it goes.

 

[AnaBanana]

Aloha all.... just an update on my paint issues; Still haven't gotten resolved or contact from Oahu. Not Good.

*My hope is that posting this will gain some attention to all of us living on an island other than Oahu.

 

[AnaBanana]

I am now being told that I have to have my auto shipped from the Big Island to Oahu to have paint issues taken care of. Of course, they also mentioned that this process is on hold due to the virus and it's impact on shipping.

The paint job on my auto is really bad; flaking, bubbling, dirt embedded, discoloration, and now wear marks where body moving parts are not gapped properly.
My auto is only 9 months old.

*** Potential Hawaii TESLA owners... Buyer Beware! We don't have adequate service!

 

[Pacific]

To AnaBanana: Have u tried BIEVA.org (Big Island Electric Vehicle Assn)? Though not just Tesla owners, many are.
Re Buyer Beware warning, sobering thought. Hard to be a pioneer. Waiting on the CyberTruck. At least no paint on that, but more serious problems could turn it into an expensive brick.

 

[AnaBanana]

Thanks... I have not.
It seems that since my vehicle is a Tesla and has defective factory paint it would fall to Tesla to fix.
*Next month it will be one year since I have brought up issue to Oahu Dealership. The paint has actually gotten worse as debris is making its way to the surface.

 

[AnaBanana]

To AnaBanana: Have u tried BIEVA.org (Big Island Electric Vehicle Assn)? Though not just Tesla owners, many are.
Re Buyer Beware warning, sobering thought. Hard to be a pioneer. Waiting on the CyberTruck. At least no paint on that, but more serious problems could turn it into an expensive brick.

I have just reached out to BIEVA... thanks for the suggestion!

 

[AnaBanana]

I have also reached out to Tesla Support .com site. It is so sad to be completely ignored.