promethius
New Member
Morning Everyone,
Need a little help/suggestions on how to fix my blackvue cloud problem. I recently received a replacement camera from the vendor and having difficulty with cloud access. After several back and forth emails with both blackvue and the vendor, this morning I discovered that the Mac address that blackvue provided in an email is not the same mac address showing up on my mobile hotspot. Blackvue also confirmed according to their records the camera is registered. However, when I power up the camera, it says "unregistered camera"
Is is possible that is the reason the cloud access is not working because of these conflicting mac addresses? Not that tech savy, but it stands to reason if blackvue has one Mac address for the camera, but it is the wrong address, then the camera won't access their servers!
I fired off an email this morning to blackvue, but of course wont get an answer from them until tomorrow because of the time difference.
Any ideas or thoughts are most welcome.
Thanks in advance
Need a little help/suggestions on how to fix my blackvue cloud problem. I recently received a replacement camera from the vendor and having difficulty with cloud access. After several back and forth emails with both blackvue and the vendor, this morning I discovered that the Mac address that blackvue provided in an email is not the same mac address showing up on my mobile hotspot. Blackvue also confirmed according to their records the camera is registered. However, when I power up the camera, it says "unregistered camera"
Is is possible that is the reason the cloud access is not working because of these conflicting mac addresses? Not that tech savy, but it stands to reason if blackvue has one Mac address for the camera, but it is the wrong address, then the camera won't access their servers!
I fired off an email this morning to blackvue, but of course wont get an answer from them until tomorrow because of the time difference.
Any ideas or thoughts are most welcome.
Thanks in advance