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Blackvue app over ‘wi-fi’ Doesn’t work

Discussion in 'Model S' started by nc07, Oct 3, 2018.

  1. nc07

    nc07 New Member

    Joined:
    Jul 10, 2018
    Messages:
    4
    Location:
    CO
    I recently installed the 900 series dash cam and initially had no issues using the wi-fi mode to connect to the camera with the iOS app. Last night the app keeps pushing me to the settings section insisting I’m not on the camera’s WiFi connection (I am). Anyone else had this issue? I tried upgrading the firmware on the camera and the app to the most updated version but still no go.
     
  2. LMichel

    LMichel Member

    Joined:
    Sep 29, 2017
    Messages:
    171
    Location:
    Rochester, NY
    Actually, I did have that symptom.
    I had to "forget" the blackvue network, turn off WiFi on the iPhone, turn it back on and quickly connect to the blackvue SID first before any other connection. It was a little tricky to get the timing down. But I only had to do that one time. Now the connection seems stable and I can connect at will..
    Hope this helps!
     
  3. Olivierpa

    Olivierpa Member

    Joined:
    Jan 7, 2017
    Messages:
    34
    Location:
    Tokyo
    Same problem here try many times but don’t arrive to connect directly to the camera
    Some times can not find camera network in iOS wifi setup with I phone (iOS 12) but with iPad I can connect to the cam but can’t access to it via application
     
  4. Russell

    Russell Supporting Member

    Joined:
    Sep 25, 2012
    Messages:
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    Location:
    Silicon Valley
    Not logging on to wifi network and not finding GPS signal is a consistent problem with my blackvue.
    Works great for the first 2 months then goes to crap. Had it replaced 3 times in 1 year.
     
  5. BigTonyTones

    BigTonyTones Member

    Joined:
    Nov 28, 2016
    Messages:
    622
    Location:
    Los Angeles
    Turn off your mobile data when connecting to blackvue wifi.
    On android (im assuming iphone too), the phone uses whichever connection has internet access.
    Since internet doesnt exist on blackvue, it ignores that network when routing.
     
    • Informative x 2
  6. Bumper

    Bumper Member

    Joined:
    Jul 19, 2017
    Messages:
    143
    Location:
    Alexandria, VA
    If your camera is set to join your home network for cloud services, you won’t be able to connect to it via the App while you are at home. Camera can only do 1 WiFi at a time and the app can’t connect to the camera over the cloud WiFi. Each time I do a firmware update via my phone, I have to drive down the block a bit.
     
    • Informative x 1
  7. tmarcc

    tmarcc "Everyone has a right to a wrong opinion."

    Joined:
    Jul 25, 2016
    Messages:
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    Location:
    Los Angeles
    +1 Turning off mobile data was the fix when trying to connect directly to the dashcam via Wi-Fi.
     
    • Informative x 1
  8. JPP

    JPP Active Member

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    SF Bay Area, CA
    Blackvue knows about this bug, apparently really affecting iOS 12. You get into a loop between the app and Settings, and even if you seem to be connected to your Blackvue with Wifi, the app does not recognize it or connect. They expect to release an updated version on Friday.
     
    • Informative x 1
  9. Olivierpa

    Olivierpa Member

    Joined:
    Jan 7, 2017
    Messages:
    34
    Location:
    Tokyo
    BlackVue rollout app update
    Looks working fine now!
    For iOS 12
     
    • Informative x 1
  10. David.85D

    David.85D Active Member

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    USA
    I contacted them Thursday and they said the WiFi connection problem was a known issue in iOS 12 and they were expecting the update on Friday (today) to correct it.
     
  11. JPP

    JPP Active Member

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    The updated app sort of fixes the issue. The app still opens up Settings to have you verify that WiFi is set to your Blackvue, but it actually opens my Siri & Shortcuts sub-menu. I have to navigate back to the WiFi menu. Yes, once selected, you can get WiFi to see your camera in the app.
     
  12. arcus

    arcus Active Member

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    Denton, TX
  13. JPP

    JPP Active Member

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    Mostly fixed. The latest update (last night) still opens up your Settings and for me opens up a Siri & Shortcuts sub-menu. I navigate back to the WiFi menu to check that my dash cam is connected by WiFi to my iPhone. Then jump back to the Blackvue app and I can see the camera.
     

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