Bluetooth pairing issue

[Vulcan]

All of a sudden, my wife's Note 8 will not see the Model X. I have the same phone (Note 8) and it pairs and stays paired. When I try to pair her's, the car see's 'wife's Note 8' but the phone does not see the Tesla, unlike my phone where it sees the Tesla in the phone's Bluetooth menu.
Any suggestions? I have rebooted both the car and phone numerous times without success. I am running 32.12.2.

 

[ewoodrick]

Does the car think that it is already paired?
Do the phones have the same name?

 

[Vulcan]

Names are "John's Note 8" and "Jane's Note 8
The car apparently "sees" the phone, since It sees mine and immediately connects when I press connect. While it 'sees' Janes, ssince it is listed on the left side of the screen, it just cranks when I press on Janes and will not present the connect button to connect.