Blurry back up camera

[rjElec]

I just noticed that the back up camera is a bit blurry, the objects are not looking as sharp as they used to.

I haven’t been driving much since a couple of weeks so I am not sure if this is related to a recent update. I have cleaned the lenses and also rebooted the screen.

Did anyone else experience this? I have scheduled a mobile service through the app.

 

[rooter]

It's digital, so the only answer is it must be an optical problem. Dirty lens?

 

[Chaserr]

It's above the license plate, try wiping it with a wet-wipe it probably has road grime.

 

[rjElec]

Hi,
I had already cleaned the camera lenses. It seems like the camera is slightly out of focus and not dirty.

 

[rooter]

Something must have come loose inside. It can only be optical.

 

[rjElec]

I am still under 2yrs/50k warranty since I bought it used from Tesla but any idea why I am getting an invoice for $570? Is the backup camera not covered under warranty?

 

[TommyElectron]

Could be the heat. In my previous dash cam, the heat made the camera housing ever slightly expanded. It was enough to cause the camera to go out of focus.

 

[rjElec]

Could be the heat. In my previous dash cam, the heat made the camera housing ever slightly expanded. It was enough to cause the camera to go out of focus.

It is parked in my garage. I am still not sure why the Service estimate is $570. I hope it is covered under warranty.

 

[croman]

It is parked in my garage. I am still not sure why the Service estimate is $570. I hope it is covered under warranty.

You've got to make them aware and insist it be warranty work. Don't approve the invoice until it is correct.

 

[Fattsoo]

I am still under 2yrs/50k warranty since I bought it used from Tesla but any idea why I am getting an invoice for $570? Is the backup camera not covered under warranty?

Hi
My camera is blurry as well. Did you get an answer from Tesla and did you have to pay the $570 invoice? Mine is only a year in and <20k miles, so it should still be in warranty as well. Just curious before I schedule a service

 

[ElectricMagma]

Hi
My camera is blurry as well. Did you get an answer from Tesla and did you have to pay the $570 invoice? Mine is only a year in and <20k miles, so it should still be in warranty as well. Just curious before I schedule a service

did you schedule? what happened?

 

[ioloslay]

did you schedule? what happened?

I’ve just had the same issue. Blurry image despite cleaning lens as much as possible. Think it’s moisture/fogging inside.
Mobile service booked and invoice states £0 to pay. Planning to replace the camera.
I’m in the UK. 2019 M3 std plus.

 

[KalJoMoS]

@rjElec, what was the outcome, is the camera image similar like this? Mine is this already a year or so…

 

[ElectricMagma]

They replaced mine as well. It’s not blurry anymore. He figures it’s a defect in certain water proofing and water can get in via pressure washer. He showed me once he removed it and the cover looked pretty dull

 

[vcor]

I was fairly sure the manual instructs not to use a pressure washer on the car. That said, I've used one once on my last S, but only the soap function, which is very low pressure. Just used a hose to rinse it off. Ending up being more work (to drag the pressure washer out) than to hand soap up the car.

 

[chuckecheeseli]

They replaced mine as well. It’s not blurry anymore. He figures it’s a defect in certain water proofing and water can get in via pressure washer. He showed me once he removed it and the cover looked pretty dull

I'm going to request warranty service for my blurry rear camera issue on my model 3. Was this done at a service center or by mobile? Thanks!

 

[ElectricMagma]

I'm going to request warranty service for my blurry rear camera issue on my model 3. Was this done at a service center or by mobile? Thanks!

It was mobile.

 

[chuckecheeseli]

@ElectricMagma just got my service done. Tech thinks the lens was just so scratched up that it was affecting image clarity. Replaced under warranty (this time) though! New rear-view camera view compared to old are attached.

I don't want to have to replace the camera again, even though it's relatively easy and cheap if done outside of warranty. Anyone have experience with this ukkocamera.com? I just ordered a set.

 

[ElectricMagma]

He said the same thing to me, But I know there was no way. He also suggested that power washing the car got the lens scratched, but I also knew that was a load. He showed me the scratches. I couldn’t see them. But he also suggested that he had the same convo with lots of other people

 

[chuckecheeseli]

He said the same thing to me, But I know there was no way. He also suggested that power washing the car got the lens scratched, but I also knew that was a load. He showed me the scratches. I couldn’t see them. But he also suggested that he had the same convo with lots of other people

I could clearly see the swirling scratches all throughout the surface of my old lens. I confess on this forum that I have wiped dried salt/grime off with my thumb all the time. Although I think it'd be silly if the lens is soft enough that this would significantly impact clarity, but, the manual does say not to touch it... so maybe it is just that soft. Soft lenses, soft paint, maybe just a recurring Tesla theme.