Tried a very big road trip -- Seattle to Annapolis, MD and back. All went well until just outside Indianapolis where I ran over some road debris (It looked like it was probably half a big brake drum that fell off an 18 wheeler). No way to avoid it; there was another 18 wheeler in the adjacent lane and the shoulder was too narrow to leave the road. Evidently, it really tore up the underside of my Model S. I drove it in that condition for another 600 miles to get to my destination, Annapolis, MD. First problem: I talked to no fewer than seven Tesla approved body shops in the Washington DC area. None seemed interested in even looking at the car. One shop even said they won't take any more Teslas because they can't take the heat from the owners when repairs stretch out to months and months waiting for parts from Tesla. Others had similar, though not quite as drastic a story, but all had huge waiting lists to even bring in their car for an estimate. Second problem: every time I tried to call the 24-7 Tesla hotline, I was subjected to 45 minutes of elevator music and assurances that my call is very important. I finally found a body shop in Annapolis who promised to give it everything he had. He developed a list of about two and a half pages of type (single space) showing all the parts he would need. His estimate was "4 days to 4 months, depending on how long it takes Tesla to get us the parts." So my wife and I rented a car for about a week and paid hotel, restaurant, etc costs while we waited for that answer. Then, we decided to fly home and wait. That was almost three weeks ago. Today, I talked to the body shop manager who explained that the sub frame assembly for the whole front end of the car was located two weeks ago and promised to be shipped within 48 hours. Supposedly, the service center in Cleveland had one in stock and would ship it right away. Nobody knows where it is now or when or even if it will ever be delivered. We're looking at another two weeks of assembly after arrival of parts. I've tried calling Tesla about this several times, but so far no progress. Does anyone here have a magic phone number or e-mail address to get me in touch with someone who cares? Being 3,000 miles away from my car and still making huge car payments, faced with another cross country flight and other expenses, I'm ready to blow a gasket. Any advice?
