Has anyone tried to change their email address on their BP Pulse account? If so, how? I've got a support request with, erm BP I think (see below), but it looks like I'm not going to get a response by the time I probably need to use the account.
I was never sure if I ever signed up for Polar Instant a couple of years back even though I downloaded the app. I have however received an email in the past from BP Chargemaster about a possible data breach so assumed that I had. As Polar seems to have been sucked into BP and its now BP Pulse (amongst other brands), I signed up to the BP Pulse app using my old (about to be defunct) email address as they promised to migrate any old account details over. None were transferred across that I can see so I assume that I didn't have a BP Pulse email/Polar Instant account of that email address.
However, I have now got a BP Pulse account with a soon to be defunct email address that I may want to use in a few days but there seems to be no way of changing my email address. Now I could just sign up for a new account with different email address, but in light of their previous data security record I would rather have the one account, one email address to keep my eyes on. Similarly, no obvious way of deleting the account.
To make matters worse there seems to be no consistency over whom I am dealing with. There seems to be a mix of brands they are involved with and sending me emails from, or directing me to. I pretty much exhausted any chance of recovering any Polar Instant account if I indeed had one (the half working old Polar Instant app doesn't recognise me but is adamant that it sent me a password reset link) so I am comfortable with severing all ties with Polar Instant and its half-app. But along with BP Pulse, I have also received emails/had references to links from BP Chargemaster, BPpulse.co.uk, [email protected] (which wouldn't be so bad if the links in their email actually worked), [email protected] and of course, chargeyourcar who seem to administer the scheme on behalf of BP. As well as the links on bpmeuk email not working, trying to log into bppulse.co.uk using my recently setup login details return incorrect login details, so its not clear which part of BP my new account was registered.
So now, I'm just waiting for a 4 day response to email I sent asking how to change email address.
Am I the only one that is finding it difficult to do something as simple as changing an email address online? A couple of companies even after contacting customer service said it was impossible and I had to create a new account! So I am reluctant to top up my new BP Pulse account needed to charge if I'm going to have to delete it and start over.
grrrr....
I was never sure if I ever signed up for Polar Instant a couple of years back even though I downloaded the app. I have however received an email in the past from BP Chargemaster about a possible data breach so assumed that I had. As Polar seems to have been sucked into BP and its now BP Pulse (amongst other brands), I signed up to the BP Pulse app using my old (about to be defunct) email address as they promised to migrate any old account details over. None were transferred across that I can see so I assume that I didn't have a BP Pulse email/Polar Instant account of that email address.
However, I have now got a BP Pulse account with a soon to be defunct email address that I may want to use in a few days but there seems to be no way of changing my email address. Now I could just sign up for a new account with different email address, but in light of their previous data security record I would rather have the one account, one email address to keep my eyes on. Similarly, no obvious way of deleting the account.
To make matters worse there seems to be no consistency over whom I am dealing with. There seems to be a mix of brands they are involved with and sending me emails from, or directing me to. I pretty much exhausted any chance of recovering any Polar Instant account if I indeed had one (the half working old Polar Instant app doesn't recognise me but is adamant that it sent me a password reset link) so I am comfortable with severing all ties with Polar Instant and its half-app. But along with BP Pulse, I have also received emails/had references to links from BP Chargemaster, BPpulse.co.uk, [email protected] (which wouldn't be so bad if the links in their email actually worked), [email protected] and of course, chargeyourcar who seem to administer the scheme on behalf of BP. As well as the links on bpmeuk email not working, trying to log into bppulse.co.uk using my recently setup login details return incorrect login details, so its not clear which part of BP my new account was registered.
So now, I'm just waiting for a 4 day response to email I sent asking how to change email address.
Am I the only one that is finding it difficult to do something as simple as changing an email address online? A couple of companies even after contacting customer service said it was impossible and I had to create a new account! So I am reluctant to top up my new BP Pulse account needed to charge if I'm going to have to delete it and start over.
grrrr....
