New Tesla Model Y 2022 owner here and new to the forum. Found this forum as I was looking frantically about my new model Y doors issue. Hope this post is acceptable on this forum and I can find some advice.
So I just picked up new 2022 Model Y on March 12th evening and the doors at the time of delivery looked and worked fine. I got the car home setup my kid's car seat and took him out for a ride. Doors worked fine all through this time. As I got back home and opened the rear passenger door from outside I heard a screeching sound. I noticed that the window glass did not do that auto roll-down-a-bit to allow door to open. I now cannot close the door. I then tried to open and close all doors and noticed the same thing is happening on front passenger side door too. At the time of pickup, the person who handled my delivery had told me to use the Tesla app to book any service appointments and not call them and so I booked one right away. Unfortunately they are not available until Wednesday so my new car is sitting in the garage with 2 doors that do not shut. I was so excited about this car and seeing this after just one ride is so disappointing. Was not expecting this type of issue on such an expensive car.
I tried to roll down the windows using the buttons on the driver side door and it worked once, out of may attempts, and was able to close all doors and then I tried to test again and the window glass got stuck again. I am worried if I and any one riding in my car have to carefully watch of the door window glass is aligned and rolled down properly before opening and closing the doors every time. That is so painful and if someone just closes the door behind them like on a normal car and the window had not rolled down as it should then the glass or the door trim would be damaged.
I am now debating if I even made the right decision to buy this car. Was looking up return policy and I am not yet sure if I can return this car. Anyone else seen this issue? Even if they fix this on Wednesday I wonder if this issue would come back given its intermittent nature in the last one day. I will always be paranoid about opening and closing doors on this car now, so unfortunate . Appreciate any help from other owners that have had this issue.
Here are a few images of the problem:
See how the window glass is all the way up and so pressing into the door frame close to the pillar? Because of that the door wont close. I cannot roll the windows using the buttons either.
But then somehow during multiple tries I was able to roll down the windows using the buttons on the driver side door. I then closed the doors, rolled up the windows and then tried to open and close the doors and ran into the same problem - glass is not properly aligned, wont roll down automatically, wont roll down with buttons either. You can see this in the image below, the glass and frame are not aligned at all now. This is happening on both doors on the passenger side. The driver side doors seem to work fine at the moment.
So I just picked up new 2022 Model Y on March 12th evening and the doors at the time of delivery looked and worked fine. I got the car home setup my kid's car seat and took him out for a ride. Doors worked fine all through this time. As I got back home and opened the rear passenger door from outside I heard a screeching sound. I noticed that the window glass did not do that auto roll-down-a-bit to allow door to open. I now cannot close the door. I then tried to open and close all doors and noticed the same thing is happening on front passenger side door too. At the time of pickup, the person who handled my delivery had told me to use the Tesla app to book any service appointments and not call them and so I booked one right away. Unfortunately they are not available until Wednesday so my new car is sitting in the garage with 2 doors that do not shut. I was so excited about this car and seeing this after just one ride is so disappointing. Was not expecting this type of issue on such an expensive car.
I tried to roll down the windows using the buttons on the driver side door and it worked once, out of may attempts, and was able to close all doors and then I tried to test again and the window glass got stuck again. I am worried if I and any one riding in my car have to carefully watch of the door window glass is aligned and rolled down properly before opening and closing the doors every time. That is so painful and if someone just closes the door behind them like on a normal car and the window had not rolled down as it should then the glass or the door trim would be damaged.
I am now debating if I even made the right decision to buy this car. Was looking up return policy and I am not yet sure if I can return this car. Anyone else seen this issue? Even if they fix this on Wednesday I wonder if this issue would come back given its intermittent nature in the last one day. I will always be paranoid about opening and closing doors on this car now, so unfortunate . Appreciate any help from other owners that have had this issue.
Here are a few images of the problem:
See how the window glass is all the way up and so pressing into the door frame close to the pillar? Because of that the door wont close. I cannot roll the windows using the buttons either.
But then somehow during multiple tries I was able to roll down the windows using the buttons on the driver side door. I then closed the doors, rolled up the windows and then tried to open and close the doors and ran into the same problem - glass is not properly aligned, wont roll down automatically, wont roll down with buttons either. You can see this in the image below, the glass and frame are not aligned at all now. This is happening on both doors on the passenger side. The driver side doors seem to work fine at the moment.
