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Brand New Vehicle Still on v9

Discussion in 'Model X: User Interface' started by EnderTheThird, Nov 3, 2019.

  1. EnderTheThird

    EnderTheThird Member

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    I took delivery almost a week ago, and my LR X, manufactured in October, is still stuck on v9. I'm annoyed that I ordered my vehicle after v10 was released and it was even built after v10 was released, and yet my vehicle still hasn't received the update. I even paid goty FSD and have Advanced updates turned on, and yet still nothing. I've been plugged in and connected to strong WiFi every night since I got it.

    I might call Tesla tomorrow if nothing happens again tonight, since this seems a little silly for me to still be on software that's over a month old after paying extra for FSD and Early Access. Anyone have any wisdom to share on getting the X to update? I've tried powering down for 5 minutes via the menu and doing a reset using the steering wheel buttons, not no dice so far. It seems like I'm just at the mercy of Tesla right now.
     
  2. Akikiki

    Akikiki A'-Lo-HA ! y'all

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    Seems to me to be silly to be complaining about this. Maybe they are not going to let you have V10.
    :)
     
  3. enjen

    enjen Member

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    I'm in the same boat. Had someone from mobile service push an update... and he pushed the latest v9 :/ I've read over at the official tesla forums to call your service center to push the update to you. I might need to do that.
     
  4. EnderTheThird

    EnderTheThird Member

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    I did online chat with support today and they told me there was an error when they tried to push the update so he submitted a ticket to try to resolve that. He said it could take up to 3 business days, so we'll see if anything changes.
     
  5. enjen

    enjen Member

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    I called the Tesla service number and spoke with a guy. He said my car is just part of a batch that's turn hasn't come up yet and just to wait. He said he couldn't push v10 to me so I guess i have no choice but to wait. I got an update this morning, but it was just a newer version of v9.
     
  6. EnderTheThird

    EnderTheThird Member

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    I received the v10 update late this morning and was able to install it. Took longer to install than expected (45 min instead of 25 like it estimated) but it installed just fine. Not sure if my call to them yesterday made a difference or not, but at least I was able to watch Netflix at the Supercharger today!

    Hope it gets installed for you soon!
     
    • Like x 1
  7. danny4327

    danny4327 Member

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    I also just took delivery Nov 11. I contacted the online chat and they said I'd have v10 in less than a week and that because I just took delivery, they cannot push v10.

    Seems odd that they wouldn't be able to push it.
     
  8. jboy210

    jboy210 Supporting Member

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    Probably needs to get the various systems synced up. Give a week or so and V10 should show up. To me, It's a nice upgrade, but nothing to get to stressed about.
     
  9. danny4327

    danny4327 Member

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    I'd agree but since I've only seen V10 features, it's a letdown considering 2020 vehicles should have V10 pre-installed
     
  10. jboy210

    jboy210 Supporting Member

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    Tesla is not like other car companies. Years really don't matter much. When they have a feature they release it. And that includes things like hardware changes and software. Case in point, MCU 2 needed for a number of the new V10 features, was shipped mid March 2018. Cars built in March 2018 with MUC 1 will not get these features.
     
  11. trekkie

    trekkie Supporting Member

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    it took about a week for my delivered on 10/10 car to get the update. it took another 27 days to get the next update :)
     
  12. danny4327

    danny4327 Member

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    Just got my V10 last night :) I went to my basement to check on my mesh router, someone unplugged it. So the Tesla was getting a weak wifi signal
     
    • Like x 1
  13. jboy210

    jboy210 Supporting Member

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    Weak signal will cause delays. Glad you figured it out. Enjoy V10.
     
  14. JUSTICEQD

    JUSTICEQD Member

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    I took delivery on 10/26 . 2020 VIN PMX. Still no update :(
     
  15. JUSTICEQD

    JUSTICEQD Member

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    Any change for those of you who took delivery late October+ of a 2020 vin? I am still on V9.
     
  16. enjen

    enjen Member

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    Same. Still no update.
     
  17. JUSTICEQD

    JUSTICEQD Member

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    Location:
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    I opened another service appointment with Tesla on this. The tech just texted me and noted that my vehicle is not marked "Delivered" in their system. As a result, it would hold any firmware updates. He is going to follow up with the delivery team tomorrow to correct it. We'll see if that is/was in fact the problem and allows me to get V10.
     

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