Glad to hear you had good success in person. I was putting that off, but I'll go in tomorrow. We bought a MS from this SC 2 years ago and added a MY a few months ago. This is the first time that we've experienced really poor customer service. I'm hoping it's a function of the increased volume together with COVID, and I hope they get it sorted soon.Jacko,
I went through the same thing trying to get the SC in Jacksonville to pick up or return my call to order the TPMS. I dropped by in person, went inside to an empty lobby, and checked in on a tablet. In less than 10 minutes a Tesla service person had come out to the parking lot and asked how he could help me. I ordered the TPMS and said it should only take about a week. This was on the 3rd and they have not arrived yet, but I do get email updates from Tesla twice per week.
If your SC is nearby, you might want to give them a visit.