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Browser won’t load any websites after car wakes up

Discussion in 'Model S: User Interface' started by Cripps, May 13, 2018.

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  1. Cripps

    Cripps Member

    Joined:
    Jan 2, 2018
    Messages:
    29
    Location:
    Victoria
    For a Canadian delivery, March 2018 build, new MCU, 2018.18 software, I find that if the car has been left idle for a while (over an hour say), on return to the car, it is not possible to load any sites in the web browser. Pick a favourite, type in A URL, the browser does nothing.

    The other symptom I see is that frequently after waking up, wifi is off, but I didn’t change the setting. The car appears to have decided to switch it off but not back on after waking up.

    Maps, Slacker, etc all seem to be fine and LTE signal shows.

    Things return to normal after a two scroll-wheel reset until the car sleeps or is idle again for a while.

    Has anyone else with a recent vehicle seen these issues and is there a way to reset the browser while driving?
     
    • Like x 1
  2. Tim-in-CA

    Tim-in-CA Member

    Joined:
    Apr 23, 2018
    Messages:
    139
    Location:
    Corona, CA
    This is happening to me as well .... ‘18 MS75D
     
  3. mknox

    mknox Well-Known Member

    Joined:
    Aug 7, 2012
    Messages:
    10,043
    Location:
    Toronto, ON
    Good, it's not just me. :) I have a March build X, new MCU on 2018.18 that does the same thing. I also cannot open the Owners Manual which I guess must be browser based. Maps and music work fine. Re-booting brought it back for me. Haven't checked again to see if Sleeping messed it up again.
     
  4. srredbeard

    srredbeard Blue MS 75D and Black M3

    Joined:
    Mar 19, 2018
    Messages:
    38
    Location:
    Milton, WA
    Same thing is happening on my March 2018 MS75D with build 2018.18. I also have the new MCU. Rebooting brings it back until the car shuts down again.
     
  5. JCB_Arizona

    JCB_Arizona Member

    Joined:
    Apr 19, 2016
    Messages:
    179
    Location:
    Arizona
    Yes! I have the same issue here, too. MX2018 build, new MCU. Does anybody have any solution? My browser screen turns all white and nothing works. I have to reboot for it to work.

    I'm wondering if this has to do with switching on/off Wifi/LTE. Do you guys have WIFI at home and connect to that? Tesla needs to work out the kinks.

    So, please, Tesla, Read this and fix it!
     
  6. mkertzman

    mkertzman 2 Roadsters, 3 Model S

    Joined:
    Dec 2, 2007
    Messages:
    19
    Location:
    Novato, CA
    I'll add a me, too on this one. March build 100D, new MCU, 2018.20.
     
  7. Kano

    Kano Member

    Joined:
    Feb 13, 2018
    Messages:
    24
    Location:
    Bay Area
    Same. March model x, new mcu, 2018.20. Annoying.
     
  8. verdee

    verdee Member

    Joined:
    Jan 5, 2015
    Messages:
    82
    Location:
    Denver, CO
    Just took delivery. Same for me
     
  9. Diverdn

    Diverdn New Member

    Joined:
    May 14, 2018
    Messages:
    1
    Location:
    Toms River, NJ
    Received my Model S on Tuesday....Same deal. White screen, no browser.
     
  10. jbooker

    jbooker Member

    Joined:
    Apr 6, 2018
    Messages:
    13
    Location:
    Utah
    Same issue for me. Took mine in for service and they weren't aware of the issue. Loaded 2018.20.5 but still have the same issue
     
  11. Bigt6542

    Bigt6542 Member

    Joined:
    Mar 25, 2018
    Messages:
    69
    Location:
    Seattle
    I have the same issue! Took delivery late May 2018 MCU2. Also when I try to autopark the screen does not show the back up camera.
     
  12. JohnD-Florida

    JohnD-Florida Member

    Joined:
    Apr 12, 2018
    Messages:
    17
    Location:
    Ponte Vedra, FL
    Took delivery today - same issue - Browser won't work, release notes are blank and owners manual is blank. So far the scroll reset didn't work for me. It's updating to the latest software now that it downloaded last night at the SC. Hoping that will fix it :/
     
  13. Bigt6542

    Bigt6542 Member

    Joined:
    Mar 25, 2018
    Messages:
    69
    Location:
    Seattle
    Yeah I have that issue all the time
     
  14. Brettski

    Brettski Member

    Joined:
    Jan 2, 2018
    Messages:
    184
    Location:
    Palm Desert, CA
    May build, same browser issue.
    I came across a post somewhere in which someone said he thought it was related to his Apple Watch 3.
    I put my Apple Watch in the house, did a soft reset with the scroll wheels, and the next time I tried the browser worked. I have not experimented extensively because the browser is not of much interest to me, but there seemed to be a connection in this case.
     
  15. Bigt6542

    Bigt6542 Member

    Joined:
    Mar 25, 2018
    Messages:
    69
    Location:
    Seattle
    The browser not so much but the owner manuals does not load either. I need that as I am trying to learn the car.
     
  16. P85_DA

    P85_DA Supporting Member

    Joined:
    Apr 25, 2015
    Messages:
    3,059
    Location:
    CA
    X ..MCU1 2018.20 ..and my browser loads fine I have set to the Waze site
     
  17. Brettski

    Brettski Member

    Joined:
    Jan 2, 2018
    Messages:
    184
    Location:
    Palm Desert, CA
    Understood...... I tested it again and I see now that this issue extends to the owner's manual.
    Hopefully a fix is forthcoming.
     
  18. Bigt6542

    Bigt6542 Member

    Joined:
    Mar 25, 2018
    Messages:
    69
    Location:
    Seattle
    That would great, I heard Elon comment from the shareholders meeting about a big autopolit update. Maybe that will be in it.
     
    • Like x 1
  19. AtlUtdFan

    AtlUtdFan Member

    Joined:
    May 9, 2018
    Messages:
    8
    Location:
    Alpharetta,GA
    I’m having this issue also. I just took delivery yesterday, Model S 75D. Browser was working at Delivery but not when I checked it at home, also owner’s manual not working.
     
  20. lenbtc

    lenbtc Member

    Joined:
    Apr 25, 2018
    Messages:
    10
    Location:
    Detroit
    Same issues here on a 75D that I took delivery of at the beginning of May.

    I reported this issue to Tesla a couple days ago and a tech is coming out to me in 10 days.

    I thought this was a location based issue because the only time I've been able to get the browser to work was when I have been at least 30miles outside of the city. Now with everyone reporting the issue seems more logical that it's sleep related. Even when connected to my home WiFi, I cannot load any pages.
     

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