The service agents there are mindless group of people. 1. They don't reply to email promptly or simply not at all 2. They don't follow up with you when they said they should. I picked up the vehicle and the guy said he'll let the service agent know to call me on Monday. While standing there, I emailed both of them to remind them to give me a call, never happened. Multiple of times this have occurred. 3. They are narrow mind and only focus on one thing. My door handle was a bit low on all four doors scraping off the paint. I brought it and pointed out to them. They adjusted the handle. I asked if they did paint touch up to fix the scrap paint, they were like oh. Go back to #2 above. Took it in twice and each time they adjusted the handle and not even touch up the paint. 4. The vehicle is done service waiting in the lot, never called me to come pick it up. I call the service, no answer. I came the next morning figured it should be done by now, apparently it was done mid day previous day and no one think to call. 5. Drove up to drop off for service, 4 guys sitting at their desk slouching as if they are surfing the internet, non looked outside to see if there are customers and just sat there. 5-10 minutes later i walked in and ask for a service agent, they were like oh, how can we help you. the list goes on and on. If they are in fact suppose to be a luxury car company, their service should also. I've written a complaint to tesla and have not gotten any responses.