My wife and I bought our first Telsa, a Model X, in Michigan when it first came out in 2016. Because it's Michigan, we had to take an overnight trip down to Cleveland Ohio to pick it up. Tesla paid for a rental loaner and we have a nice overnight stay and great diner in Cleveland. We visited Ralphie's house from "A Christmas Story" and did a little sight-seeing before picking up the car. We took delivery, signed papers and drove back home without ever having sat in a Tesla before. I had to jump through some hoops to register the vehicle and get a license plate, but it was pretty painless.
Today, we just picked up a Model Y performance. We placed the order a couple weeks ago online and were contacted about one with the exact specs already available. We financed again with Alliant since I already had an account. Again, since we're in Michigan, the vehicle has to be paid for in full before crossing the border for delivery so with a combination of financing and cash, we easily handled it all online. We had loads of time to inspect the vehicle during the touchless delivery. I found two small paint chips on the rear passenger door sill and the 60% second row seat couldn't recline. Tesla Clarkston touched up the paint and found a slightly loose connector preventing the recline. Everything, I mean everything, else is perfect about the car. Perfect paint (one light surface swirls that will be corrected), perfect panel gaps, no missing connectors, perfect assembly. I'm not ultra critical to build quality, but nothing jumped out at me. I did run through a few delivery checklists, which helped catch the paint and seat issue. I've read complaints about ear pain, excess road noise, and harsh suspension, but experienced none of it. For reference, we traded in a 2009 RAV4 sport, I daily drive the Model X, and her fun car is an Audi TTRS, so we have a good range of suspension feels. There were 8 or 9 other vehicles awaiting pick up, all Model 3's and Y's. This one came with the updated console, heated steering wheel, and updated headlamps. There was already a license plate attached to the car when we picked it up so no extra trip to the Secretary of State is needed.
The difference in both purchasing and tech in 4 years is amazing. My Model X is an AP1 and the new hardware, autopilot, and driving visualizations are amazing. I have a Cybertruck reserved with plans to replace the Model X when it comes out. I'm still a bit on the fence due to the overall size, but we need more space for family trips and lumber hauling. Michigan still has a bit of a way to go before they'll let Tesla sell completely in state, but it's nearly seamless in its current process.
Today, we just picked up a Model Y performance. We placed the order a couple weeks ago online and were contacted about one with the exact specs already available. We financed again with Alliant since I already had an account. Again, since we're in Michigan, the vehicle has to be paid for in full before crossing the border for delivery so with a combination of financing and cash, we easily handled it all online. We had loads of time to inspect the vehicle during the touchless delivery. I found two small paint chips on the rear passenger door sill and the 60% second row seat couldn't recline. Tesla Clarkston touched up the paint and found a slightly loose connector preventing the recline. Everything, I mean everything, else is perfect about the car. Perfect paint (one light surface swirls that will be corrected), perfect panel gaps, no missing connectors, perfect assembly. I'm not ultra critical to build quality, but nothing jumped out at me. I did run through a few delivery checklists, which helped catch the paint and seat issue. I've read complaints about ear pain, excess road noise, and harsh suspension, but experienced none of it. For reference, we traded in a 2009 RAV4 sport, I daily drive the Model X, and her fun car is an Audi TTRS, so we have a good range of suspension feels. There were 8 or 9 other vehicles awaiting pick up, all Model 3's and Y's. This one came with the updated console, heated steering wheel, and updated headlamps. There was already a license plate attached to the car when we picked it up so no extra trip to the Secretary of State is needed.
The difference in both purchasing and tech in 4 years is amazing. My Model X is an AP1 and the new hardware, autopilot, and driving visualizations are amazing. I have a Cybertruck reserved with plans to replace the Model X when it comes out. I'm still a bit on the fence due to the overall size, but we need more space for family trips and lumber hauling. Michigan still has a bit of a way to go before they'll let Tesla sell completely in state, but it's nearly seamless in its current process.
