3/23/21 - I became concerned because my specialist emailed me a summary of the order without any down payments showing. Then the specialist told me if I wanted to have the right down payment and bank cashier check amount sent to contracting then she needed to cancel my order and it would delay again. I started to wonder where the problem really is. So again I called and spoke to the next available specialist this time, intentionally not my own. They told me this didn’t sound right but suggested my specialist could help. I requested documents and contracting again and they said they think they know what I mean and can get me to someone to help. I was connected with someone who took ownership and understood the issue quickly. They confirmed the contracts absolutely needed to have the right information for down payment and payment from by bank, otherwise they would arrive to me incorrect. They then messaged with someone in contracting who said they were relieved I caught the mistakes and was concerned. They put all of the numbers together and said I would only need an updated document which shows the new car and my down payments and banking cashiers check. This way they said I’d know exactly what I still need to wire because there is a difference. They said expect this electronic document today or worst case tomorrow and to trust them, everything is understood and documented on their end in contracting - and assured me the car is mine.
