I purchased a used 2020 Model S Performance from Tesla in May 2020. The car was in pristine condition and I have to say I absolutely loved it. Unfortunately that car was totaled last month so I set out to replace it with another.
I ordered one online from Tesla again, waited 3 weeks for delivery and went down to pick it up. Everything looked great until I got to the passenger rear quarter and found white filler in a "scratch" on the rear fender (car is black), and a wide swath of scrapes behind it where it apparently was hit by something. The delivery manager said he couldn't fix it or adjust the price, so I refused delivery. The delivery manager told me to check with the delivery team that had been texting me for a refund of the deposit and delivery fee. When I did, they told me I had to go through the delivery manager at the store. The store is an hour away and nobody from Tesla can give me the store phone number. Just in case, I submitted a claim to reverse the card payment and I'll see what happens with the whole mess.
In the meantime, I was perusing used cars on the Tesla site and saw their new cosmetic standard guide, which is absolutely appalling.
So if you order a used Model S Plaid for $130k, you are expected to live with 4" scratches all over the car, 6" gouges in the wheels and small tears and stains in the interior. These are the terms I would expect when buying a 1999 Honda Civic for $3200, not a late model $100K+ vehicle! Do they think their product is so strong that we have to eat whatever crap they feed us? I just don't get it.
I ordered one online from Tesla again, waited 3 weeks for delivery and went down to pick it up. Everything looked great until I got to the passenger rear quarter and found white filler in a "scratch" on the rear fender (car is black), and a wide swath of scrapes behind it where it apparently was hit by something. The delivery manager said he couldn't fix it or adjust the price, so I refused delivery. The delivery manager told me to check with the delivery team that had been texting me for a refund of the deposit and delivery fee. When I did, they told me I had to go through the delivery manager at the store. The store is an hour away and nobody from Tesla can give me the store phone number. Just in case, I submitted a claim to reverse the card payment and I'll see what happens with the whole mess.
In the meantime, I was perusing used cars on the Tesla site and saw their new cosmetic standard guide, which is absolutely appalling.
So if you order a used Model S Plaid for $130k, you are expected to live with 4" scratches all over the car, 6" gouges in the wheels and small tears and stains in the interior. These are the terms I would expect when buying a 1999 Honda Civic for $3200, not a late model $100K+ vehicle! Do they think their product is so strong that we have to eat whatever crap they feed us? I just don't get it.