I drive by the new Irvine location on my way to work every day. End of December that place was a mad house with lines of vehicles waiting for delivery, but I think for the better part of this week, the delivery lot has been empty and I was wondering why... I guess a lot of people are also getting home delivery like you but not sure why. I've found email and text messaging to be unreliable from Tesla, so if I am waiting on communication, I usually just walk into the office and chat in person.
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
CA Waiting Room
- Thread starter Ubez
- Start date
-
- Tags
- California Model Y tesla
stan23
Member
I would be super frustrated as well. They need waaaaay better logistics as far as ETA for deliveries. It's not reasonable by any standard to suddenly assign a VIN unexpectedly and give someone 3 days to take delivery or else.
From what i'm reading; their EDD is just a wild free for all, and you're on their clock.
Very frustrating indeed.
In reading the non-California threads over the past few months I noticed a bunch of buyers in the east and south who were surprised to suddenly get a VIN and immediate delivery dates, including buyers who ordered only a month or two earlier than the rest of us. This, by my estimation, were cars that were shipped east and where the customer chose to defer, maybe because of the tax credits or the holidays or personal reasons. If the car was in transit or at the delivery center and they could get a match, then some buyer got lucky and most were surprised and happy and jumped on it.
I would not expect Tesla to move cars from one delivery center to another. Too expensive. Those cars would sell in a heartbeat in general inventory, so that's what they do rather than incur the expense. And at the end of the quarter, fastest and cheapest was the rule, so inventory sales was the fastest way to move them.
I'm not sure the CIA could figure out what is inside the Tesla black box of order and delivery systems.
I just got my EDD updated to a two-week window starting tomorrow, and I'm in the Bay Area. My order was two weeks before yours. It does look like Tesla is trying to smooth deliveries out and minimize the peaking everywhere. However, in the last few days before the end the quarter the only way to deliver cars is through California deliveries, so California cars are overrepresented in the late deliveries.
The number of inventory vehicles popping up compared to the number of people with reservations is very small, so it is unlikely to affect the wait time much.
CrimsonO2
Member
That may have been true in the past but may be less relevant now if Austin is lighting up in the coming month(s) and can take over the east coast allocation that's yet to be built. Just my hunch.
Gotcha. it also makes sense to deliver cars before the quarter ends in California since these cost the cheapest and fastest way to deliver cars.
Hoping to get a good update on the next couple of weeks!
charlesoris
2022 MYLR Red/White, 19", OD:12/13/21
Tesla only cares for one thing: "Gross Income". Every business decision is to generate more and more income, overhype future projects. They are relying on the fact that at the moment, there isn't strong competition with comparable range and lower price vehicles, and they have built a state-of-the-art charging network. That probably will change as more mfg. developing EVs in a few years.
Hopefully thats not true. I ordered my MYLR 8/4 and I'm still waiting. Tomorrow I will officially enter into my EDD for the 4th time.
My current EDD is 1/8-1/20. Ive had EDD's as early as November; 11/16-27, 11/23-12/10, 12/16-12/31, 1/1-1/31, 1/5-1/19...
I even had a delivery date scheduled for 12/31 (NO VIN) that disappeared from my account.
calidreamz808
Member
Same. Ordered Aug 2021 for delivery in Jan. Was pushed to March and now to June 2022. Called the Costa Mesa sales center and they were really confused to as why it was pushed to June and said they will look into it. Very frustrating to get different answers each time I call and to have no idea when the car will be delivered. We are down to the M3 between two of us because the BMW lease was returned mid Dec 2021.
CrimsonO2
Member
Is the Costa Mesa sales center still there? When I saw my EDD push out to "early May", I was told it was because they switched my delivery from Costa Mesa to Irvine. After that occurred and they reprocessed my queue, my EDD updated back into December.
The pattern Tesla has employed in most every quarter for the last couple years has been:
1. 1st month, shipments to foreign and distant customers. Gives maximum transit time and payment to be processed for the Qtr
2. Midwest and East Coast customer shipments> Again, more transit time, etc.
3. Western states deliveries. And they jamb those hard.
This pattern gets moderated by paint color batches and many other factors, but that's the gist of their processing.
I would expect that as Austin comes online, many Mexico / South / Central America shipments would happen early in a Qtr from there, through Galveston port.
I would also expect, as Tesla has indicated, that Midwest and East Coast customer deliveries would be serviced first from Austin as well.
But again, the logistics also include Fremont, Austin isn't nearly ramped up (250 cars/week to start), and many factors play into what goes where.
Finally, Tesla order processing and delivery management is inscrutable at best.
Only Tesla knows how they do it......and they're not talking.
The Costa Mesa sales office has moved a couple doors down, to the SERVICE CENTER building.
Right next to LUCID sales center....
Deliveries are now out of the Barranca Pkwy building at corner of Jamboree.
For what it’s worth, I was supposed to take delivery there 12/31, 1/5, and 1/7 but Tesla says the car has never arrived on schedule and keeps delaying delivery. Not sure if they’re just not getting lots of deliveries this week or what’s going on.
Ok, here's my full summary. I'll try to hit all points and pitfalls.
I ordered in early August (profile complete about 3-4 days later), received the car (Colma, 40 miles from Fremont) on December 28th.
Ordering:
I, personally, loved the Tesla ordering process. Except that, and this will be a theme, they did not give you enough information at all. Not even close. So, test drives (which I guess are harder to come by now) were great. I tested (Walnut Creek, CA) a MYP and MYLR on consecutive visits. I also drove a Ford Mustang Mach E, Polestar 2, and Volvo XC40. I considered but did not drive the Audi e-tron, Volkswaged ID4, and BMW iX. My parents drive a Leaf and I have some experience and feedback with it. So I looked around. To be honest, I favored any car but the Tesla going in. I don't really like Elon Musk, I think Teslaheads are douchebags, there are too many fanboys inflating the stock for their own gain, and I take the side of the county with regards to COVID-19 disputes. So look, you can take that as you want. I wasn't prone to Tesla.
On the first test drive, I was really intrigued. I actually like some of the things others complain about. Simplicity of design and UX and UI is appealing to me. Frankly, driving the MYLR and Mach E back to back made the Ford look like a toy. I know it gets a TON of praise, but navigating that OS and using their various buttons and knobs just felt cheap and toy like compared to the Model Y. And yeah look, the first time you punch the accelerator in the MYP or use FSD, it's a pretty giddy experience. So I loved the car and moved to wanting to buy it, not because I believe in the dream, but because to me, it was the superior car.
So let's talk ordering and post order process. Loved the ordering. Throughout two test drives, it was EXTREMELY low pressure. Great. Nice. THere is also no need to pressure anyone, so it's basic market forces at work. But it's nice to not go through the undercoating and would you like to drive it well Bob will go with you that exists in the dealer model. Nice to see that getting broken across the board, but Tesla is above and beyond.
Ordering through the website a breeze. Click, enter click done. Really nice. And no pressure to do it live. So all good.
That's where it gets bad. There was literally nobody, and I mean NOBODY that followed up with me. At all. Zero. Zilch. And, turns out, I hadn't COMPLETED MY PROFILE which is everything. So, luckily, I found this board and did that pretty quickly. But this board is FULL of stories of people that didn't know that, or missed some step, or didn't know to switch to cash. That's pretty poor for a buying experience. I have some theory that if you buy in person you get more support than virtual, but that's just a guess.
LESSON FROM BUYING: Complete your profile. Be sure it's complete. Call and make sure. Switch to cash if you're financing of any kind (it is VERY easy to switch back, covered below). Your profile date is your wait date. Don't mess this up. Get it ready.
Waiting:
So, I watched every video. I hit these threads. I obsessed. The things I didn't do. Call SAs and freak out. Look, Tesla said they'd get me the car in December from the outset. My mind was always if they hit that they and I are happy. And, in the end, it was all true. With no cajoling, hassling, haggling, etc. So, maybe just stay chill. The ONLY part I freaked about was when they started pushing me MUCH later than that. Like every other wait promise i heard, it was just mythical. Also, I ordered zero accessories. Look, it takes like a week to get them. You can wait, and it will help prioritize what you really need. I thought I'd want a console organizer. Three weeks later I can't see why. I only use one console storage and can reach spare masks, wipes, and hand sanitizer easily. Some of y'all are pack rats and that's ok. You might want to have those read.y
LESSON FROM WAITING: Don't obsess as long as you are in the window Tesla told you. And certainly, CERTAINLY don't follow the EDDs or SA windows. It's unhealthy, and they are all mythical creatures.
The MOMENT:
So here's how it went down. My EDD gets pushed back. I think fine, not happening this year. The tweet that Tesla is moving a LOT of EOQ cars. The updates on here that others are getting theirs. Heres how my notifications went. See update in the app first. "we are making updates" - check the online account. It has details. No text. No call. Fill out forms to accept and say yes, i want to proceed. Then, the app starts showing updates. Complete insurance (already done). Next step, complete financing. BUT...this is CHRISTMAS EVE. At like 4PM. Not an easy time for a match. We call Tesla. They answer. Guy says it's "probably ok" (thanks bro) because they know it's a holiday and financing is going to be tough to line up. But the call ends with him reminding me they'll only hold the car 3 days, and I am sweating and pulse through the roof. At this point though, no real match or countdown.
Check again. VIN. Still no "set up your appointment."
So, I call Tesla. I'm getting third party financing. No problem, who. DCU. Ok, switched. Honestly the call took maybe 50 seconds including dialing. I called the number of the Colma entry on Google maps. It all seems like the same system. Maybe it isn't. More on that later. Loved the calls to Tesla, great experience.
Call DCU. They pre-approve a loan (bear in mind, I hadn't called DCU before because I didn't want to unfreeze credit). Honestly, this step was easy anyway. Had a referral. They say create an account online over the weekend. OK, cool. Do that Saturday...but....
Last step Friday. I finally get a text. "Schedule your pickup." I follow the link. Lots of time slots. I choose basically the latest, Tuesday at 5PM. I want to make sure we have financing locked in.
Back to DCU...
While my wife is creating the digital account, the whole system freaks. It says she has an account, but needs to reset the password. she does. It says she will pick up her account there. It won't. We kind of start getting worried, so i create an account as a backup.
Note: by this point, we've done the due diligence. DCU is by far the cheapest loan you are going to get anywhere. Honestly. Call around. Tell me if you get 1.24% or close. You won't. That rate saves us about 2600 over the life of the loan. So to us, it's worth it. Maybe you'd like the convenience. But also, don't get matched on Christmas Eve and this story has at LEAST 24 hours extra leeway.
If you are new to DCU, you need to become a member. We did that by joining one of their afifiliated organizations and gave $10 to education. A good cause. You have to indicate this when you open the account. Now, we are waiting for them to open on Monday.
When they open, we are up at 6:00 PST. We quickly remedy account issue and link them. And then, they transfer us to loans. Woman goes through everything. And we should hear about check being sent by EOD (reminder: our pickup is next day and we think we need an overnight check in hand for pickup). Well, wife calls EOD. They say it's not ready, the loan is all wrong, and we should call back in the morning. This was a low point.
Also that day, we finally sorted out our trade. Carvana came with an amazing offer (1400 over all competitors, and in range of what people were getting private party locally). So, we took an amount of that, and decided to make life easy. We made a down payment through Plaid directly to Tesla. Maybe it's because we are dumb and haven't bought a car in a long time, but we thought Tesla would only take one check and we'd have to make the down payment to DCU. Not so, make that to Tesla. Plaid is easy, though I get why some are hesitant. Again, we had to make some step of this easy since DCU was making us sweat. End of Monday, call again to Tesla. We can show proof of check and routing number.
So now, Tuesday morning. Call again to Tesla. We got an automated voice message saying i can show a signed loan agreement. Telsa Colma number says they aren't awake. I grab random Google maps showroom in NYC and call that number. Useless. They say yes I can show loan agreement. But, check and routing number is "better" - after 3 attempts to describe that i'm picking up my car today and i don't care about better, i only care about OK, it's lost on them and i give up. It very well may be that a local center is better. I still don't know.
Wife connects late morning to competent person at DCU. Despite having actual paperwork showing price of the car and amount financed, DCU person had all things wrong. We are now fixing actual loan amounts. They say we will have image of check and routing number within one hour. At minute 58, I lose it. We are using financing at 8%. I will renounce all possessions to get car. Who wants this hunk of junk anyway. Why would anyone put themself through this.
At minute 59, and I kid you not, it was that exact, we have check and routing number. I send to head of Colma. I curse a LOT over next 3 minutes. He responds VERY quickly that we are fully set and see you at pickup. WOW.
LESSON FROM THE MOMENT: I don't know. Don't get matched on Christmas Eve. Stay ON TOP of DCU. DCU is way cheaper. Tesla are kind of a dream to deal with (other than my actual SA who i didn't mention was totally absent and not even responding to emails from his own finance department).
The Pickup:
So, once you get all that sorted, you start seeing cool checks in the app. There are steps you should just take though. Like scanning your face. And a few other sigs consenting to e-signatures and stuff. I did all of that. Then drove to Colma.
Driving in, it was a VERY full lot, they even had an unloaded truck there. Looked for a text indicating my spot. Checked app. Nothing. So in I went. The head of the DC was free and came over. I told him pickup, he asked for name. Quick lookup. Asked me to pull up the app and had I done my face scan, etc. Yep, I had. Ok, i was ready to go to the car (I have to admit, that is really cool). I started to blurt out that I wasn't agreeing to anything until I could see the car, and he totally understood and kind of chuckled.
On the way out, I told him about the whole process and how it had been pretty rough and were they also going crazy. He said yeah, a lot of people had trouble with financing bc of the holidays and they'd been busy trying to help. I found myself wishing I'd connected with him sooner.
So we get to the car. I kind of just stop and grin. My son and wife walk over and my son starts asking if the red car is ours. I say yes. DC guy says check it out, hit accept, it will open, everything is inside. Any problems, I'm around. So, I walk through my billion point inspection. My car was CLEAN. Flawless. I was slightly annoyed that I had to accept before a full interior inspection, but I checked it out from the outside so knew no major flaws. So I hit accept and went inside. Perfect. I mean, everything. Perfect. So, I got my settings, paired my phone, tinkered around and drove off.
LESSON FROM PICKUP: Tesla's experience of buying a car is pretty damn amazing if you've done it enough to remember what it used to be like. Fill out the paperwork, which has nothing to do with "acceptance" so that you get the joy of showing up, hitting a button (after careful inspection) and driving off. Because I thought that was really fun.
I've since spent a few days driving canyon runs, playing with settings, etc. All I can say is, I love getting behind the wheel of this car. So, ask me anything I missed.
I ordered in early August (profile complete about 3-4 days later), received the car (Colma, 40 miles from Fremont) on December 28th.
Ordering:
I, personally, loved the Tesla ordering process. Except that, and this will be a theme, they did not give you enough information at all. Not even close. So, test drives (which I guess are harder to come by now) were great. I tested (Walnut Creek, CA) a MYP and MYLR on consecutive visits. I also drove a Ford Mustang Mach E, Polestar 2, and Volvo XC40. I considered but did not drive the Audi e-tron, Volkswaged ID4, and BMW iX. My parents drive a Leaf and I have some experience and feedback with it. So I looked around. To be honest, I favored any car but the Tesla going in. I don't really like Elon Musk, I think Teslaheads are douchebags, there are too many fanboys inflating the stock for their own gain, and I take the side of the county with regards to COVID-19 disputes. So look, you can take that as you want. I wasn't prone to Tesla.
On the first test drive, I was really intrigued. I actually like some of the things others complain about. Simplicity of design and UX and UI is appealing to me. Frankly, driving the MYLR and Mach E back to back made the Ford look like a toy. I know it gets a TON of praise, but navigating that OS and using their various buttons and knobs just felt cheap and toy like compared to the Model Y. And yeah look, the first time you punch the accelerator in the MYP or use FSD, it's a pretty giddy experience. So I loved the car and moved to wanting to buy it, not because I believe in the dream, but because to me, it was the superior car.
So let's talk ordering and post order process. Loved the ordering. Throughout two test drives, it was EXTREMELY low pressure. Great. Nice. THere is also no need to pressure anyone, so it's basic market forces at work. But it's nice to not go through the undercoating and would you like to drive it well Bob will go with you that exists in the dealer model. Nice to see that getting broken across the board, but Tesla is above and beyond.
Ordering through the website a breeze. Click, enter click done. Really nice. And no pressure to do it live. So all good.
That's where it gets bad. There was literally nobody, and I mean NOBODY that followed up with me. At all. Zero. Zilch. And, turns out, I hadn't COMPLETED MY PROFILE which is everything. So, luckily, I found this board and did that pretty quickly. But this board is FULL of stories of people that didn't know that, or missed some step, or didn't know to switch to cash. That's pretty poor for a buying experience. I have some theory that if you buy in person you get more support than virtual, but that's just a guess.
LESSON FROM BUYING: Complete your profile. Be sure it's complete. Call and make sure. Switch to cash if you're financing of any kind (it is VERY easy to switch back, covered below). Your profile date is your wait date. Don't mess this up. Get it ready.
Waiting:
So, I watched every video. I hit these threads. I obsessed. The things I didn't do. Call SAs and freak out. Look, Tesla said they'd get me the car in December from the outset. My mind was always if they hit that they and I are happy. And, in the end, it was all true. With no cajoling, hassling, haggling, etc. So, maybe just stay chill. The ONLY part I freaked about was when they started pushing me MUCH later than that. Like every other wait promise i heard, it was just mythical. Also, I ordered zero accessories. Look, it takes like a week to get them. You can wait, and it will help prioritize what you really need. I thought I'd want a console organizer. Three weeks later I can't see why. I only use one console storage and can reach spare masks, wipes, and hand sanitizer easily. Some of y'all are pack rats and that's ok. You might want to have those read.y
LESSON FROM WAITING: Don't obsess as long as you are in the window Tesla told you. And certainly, CERTAINLY don't follow the EDDs or SA windows. It's unhealthy, and they are all mythical creatures.
The MOMENT:
So here's how it went down. My EDD gets pushed back. I think fine, not happening this year. The tweet that Tesla is moving a LOT of EOQ cars. The updates on here that others are getting theirs. Heres how my notifications went. See update in the app first. "we are making updates" - check the online account. It has details. No text. No call. Fill out forms to accept and say yes, i want to proceed. Then, the app starts showing updates. Complete insurance (already done). Next step, complete financing. BUT...this is CHRISTMAS EVE. At like 4PM. Not an easy time for a match. We call Tesla. They answer. Guy says it's "probably ok" (thanks bro) because they know it's a holiday and financing is going to be tough to line up. But the call ends with him reminding me they'll only hold the car 3 days, and I am sweating and pulse through the roof. At this point though, no real match or countdown.
Check again. VIN. Still no "set up your appointment."
So, I call Tesla. I'm getting third party financing. No problem, who. DCU. Ok, switched. Honestly the call took maybe 50 seconds including dialing. I called the number of the Colma entry on Google maps. It all seems like the same system. Maybe it isn't. More on that later. Loved the calls to Tesla, great experience.
Call DCU. They pre-approve a loan (bear in mind, I hadn't called DCU before because I didn't want to unfreeze credit). Honestly, this step was easy anyway. Had a referral. They say create an account online over the weekend. OK, cool. Do that Saturday...but....
Last step Friday. I finally get a text. "Schedule your pickup." I follow the link. Lots of time slots. I choose basically the latest, Tuesday at 5PM. I want to make sure we have financing locked in.
Back to DCU...
While my wife is creating the digital account, the whole system freaks. It says she has an account, but needs to reset the password. she does. It says she will pick up her account there. It won't. We kind of start getting worried, so i create an account as a backup.
Note: by this point, we've done the due diligence. DCU is by far the cheapest loan you are going to get anywhere. Honestly. Call around. Tell me if you get 1.24% or close. You won't. That rate saves us about 2600 over the life of the loan. So to us, it's worth it. Maybe you'd like the convenience. But also, don't get matched on Christmas Eve and this story has at LEAST 24 hours extra leeway.
If you are new to DCU, you need to become a member. We did that by joining one of their afifiliated organizations and gave $10 to education. A good cause. You have to indicate this when you open the account. Now, we are waiting for them to open on Monday.
When they open, we are up at 6:00 PST. We quickly remedy account issue and link them. And then, they transfer us to loans. Woman goes through everything. And we should hear about check being sent by EOD (reminder: our pickup is next day and we think we need an overnight check in hand for pickup). Well, wife calls EOD. They say it's not ready, the loan is all wrong, and we should call back in the morning. This was a low point.
Also that day, we finally sorted out our trade. Carvana came with an amazing offer (1400 over all competitors, and in range of what people were getting private party locally). So, we took an amount of that, and decided to make life easy. We made a down payment through Plaid directly to Tesla. Maybe it's because we are dumb and haven't bought a car in a long time, but we thought Tesla would only take one check and we'd have to make the down payment to DCU. Not so, make that to Tesla. Plaid is easy, though I get why some are hesitant. Again, we had to make some step of this easy since DCU was making us sweat. End of Monday, call again to Tesla. We can show proof of check and routing number.
So now, Tuesday morning. Call again to Tesla. We got an automated voice message saying i can show a signed loan agreement. Telsa Colma number says they aren't awake. I grab random Google maps showroom in NYC and call that number. Useless. They say yes I can show loan agreement. But, check and routing number is "better" - after 3 attempts to describe that i'm picking up my car today and i don't care about better, i only care about OK, it's lost on them and i give up. It very well may be that a local center is better. I still don't know.
Wife connects late morning to competent person at DCU. Despite having actual paperwork showing price of the car and amount financed, DCU person had all things wrong. We are now fixing actual loan amounts. They say we will have image of check and routing number within one hour. At minute 58, I lose it. We are using financing at 8%. I will renounce all possessions to get car. Who wants this hunk of junk anyway. Why would anyone put themself through this.
At minute 59, and I kid you not, it was that exact, we have check and routing number. I send to head of Colma. I curse a LOT over next 3 minutes. He responds VERY quickly that we are fully set and see you at pickup. WOW.
LESSON FROM THE MOMENT: I don't know. Don't get matched on Christmas Eve. Stay ON TOP of DCU. DCU is way cheaper. Tesla are kind of a dream to deal with (other than my actual SA who i didn't mention was totally absent and not even responding to emails from his own finance department).
The Pickup:
So, once you get all that sorted, you start seeing cool checks in the app. There are steps you should just take though. Like scanning your face. And a few other sigs consenting to e-signatures and stuff. I did all of that. Then drove to Colma.
Driving in, it was a VERY full lot, they even had an unloaded truck there. Looked for a text indicating my spot. Checked app. Nothing. So in I went. The head of the DC was free and came over. I told him pickup, he asked for name. Quick lookup. Asked me to pull up the app and had I done my face scan, etc. Yep, I had. Ok, i was ready to go to the car (I have to admit, that is really cool). I started to blurt out that I wasn't agreeing to anything until I could see the car, and he totally understood and kind of chuckled.
On the way out, I told him about the whole process and how it had been pretty rough and were they also going crazy. He said yeah, a lot of people had trouble with financing bc of the holidays and they'd been busy trying to help. I found myself wishing I'd connected with him sooner.
So we get to the car. I kind of just stop and grin. My son and wife walk over and my son starts asking if the red car is ours. I say yes. DC guy says check it out, hit accept, it will open, everything is inside. Any problems, I'm around. So, I walk through my billion point inspection. My car was CLEAN. Flawless. I was slightly annoyed that I had to accept before a full interior inspection, but I checked it out from the outside so knew no major flaws. So I hit accept and went inside. Perfect. I mean, everything. Perfect. So, I got my settings, paired my phone, tinkered around and drove off.
LESSON FROM PICKUP: Tesla's experience of buying a car is pretty damn amazing if you've done it enough to remember what it used to be like. Fill out the paperwork, which has nothing to do with "acceptance" so that you get the joy of showing up, hitting a button (after careful inspection) and driving off. Because I thought that was really fun.
I've since spent a few days driving canyon runs, playing with settings, etc. All I can say is, I love getting behind the wheel of this car. So, ask me anything I missed.
