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Cabin airflow problem

I am wondering if my car is not working correctly. In my model 3 it was great that you could direct the airflow from the dashboard vents right at your face or even above your head. . In my Y when putting the airflow as high as possible it only hits the back of steering wheel hub. It can’t even hit me in the face. The passenger side does the same thing. Is everyone else’s dashboard ventilation the same. I hope my can be fixed.