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Like the option in the settings is gone or grated out? We’re all going to ass-ume that you’ve already done a reboot (press both steering wheel buttons until the screen goes black then release).
I did a reboot and Tesla had me do an Power Off, wait 4 minutes,yesterday. No change, still grayed out. I replied to them the same, I have not heard back from them yet.
Just want to let everyone know this is resolved. In the end, I opened a service request(had to wait until they closed my previous service request) and they resolved it via text messages. They said my car was not "fully delivered" in their systems. Once they did that and I did the steering wheel reboot, I have access the the cabin overheat protection.