TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Camera Issue

Discussion in 'Model 3: Driving Dynamics' started by Sastei, Jan 18, 2020.

  1. Sastei

    Sastei New Member

    Joined:
    Jan 18, 2020
    Messages:
    3
    Location:
    Pensacola
    Hello all, first time poster but a long time reader.

    I purchased a Model 3 on 12/31/19 from Atlanta and was driving it home (330 miles away). As soon as the auto-pilot cameras initialized after 20+ miles I got a message saying auto-pilot can now be used, then immediately an error saying "right door pillar camera block or blinded" and it went away 10-15 seconds later (It was 2 o'clock in the afternoon).

    I turned on auto-pilot and all seemed well for an hour until I was in the left lane passing a truck towing a U-haul and my car emergency braked, nearly causing a crash behind me. The truck was not over his line or anything. I called roadside assistance and told them about the pillar camera message/emergency braking and me not knowing if the two were related. They told me to take it to my local service center. When I was home, I kept getting the pillar camera error at night.

    1/2/2020 I take it to the service center for an unscheduled visit, nothing was done.
    1/7/2020 I take it to the service center for a scheduled visit and the auto-pilot software was restarted, later that night the right door pillar camera message came back.
    1/14/2020 I took the car to the service center for a scheduled visit and the right pillar camera was swapped out, later that night the right door pillar camera message was back.

    I have another appointment on 1/22/2020 and service said they're keeping the vehicle for a few days and driving it at night.

    I have no idea if the camera is related to the emergency braking or if the software went crazy and thought the guy would cross into my lane. Either way something is wrong with the camera because I get an almost constant error when driving at night.

    I've been driving around the neighborhood this is what I've experienced with the pillar camera:

    1. There is no condensation in the pillar to obstruct the view. (the forums common cause for the error)

    2. It is defiantly light based, I only get the error when driving at night. (besides that first error at 2:00ish in the afternoon)

    3. If I drive next to something close the camera gets enough reflected light from my head lights and it doesn't show the error, if I drive beside an open space I get the message.

    4. If I have a stretch between street lights the error comes up and once I'm in range of the street light it goes away only to come back after passing.

    5. I get the error even if auto-pilot is turned off. When I click on the error symbol at the top of the screen it says "APP_w269". When auto-pilot is on it will not auto change lanes when the error is showing.

    My wife is deathly afraid to ride in it (she was the one following me on the highway when it emergency braked), I called customer support after the service center visit on 1/2/20 and asked if I could return the vehicle to the service center instead of back to Atlanta (330 miles away) for the 1,000 mile/7 day test drive. They swore it was an easy fix and it would be handled on 1/7/20. Here I am on my 4th visit and i'm still getting the error.

    Does anyone else get night time camera errors from the right pillar camera?
     
  2. JulienW

    JulienW Active Member

    Joined:
    Jul 7, 2018
    Messages:
    1,999
    Location:
    Atlanta
    Actually condensation can come and go quickly. Seems the latest software is more sensitive to it.

    IMG_2920 (1).jpeg
     
  3. Sastei

    Sastei New Member

    Joined:
    Jan 18, 2020
    Messages:
    3
    Location:
    Pensacola
    Thanks for the reply but condensation is not a factor with the issue i'm having.
     
  4. ianc

    ianc Member

    Joined:
    Nov 13, 2019
    Messages:
    41
    Location:
    California
    It the problem seems dangerous, then you might want to lay off using AP until it is resolved?

    Ian
     
  5. Sastei

    Sastei New Member

    Joined:
    Jan 18, 2020
    Messages:
    3
    Location:
    Pensacola
    I have, the error shows up whether auto-pilot is on or not.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC