Can’t book in a service centre appt

[M1tch]

I had my very first service centre visit a few days ago to rectify a steering / vibration issue which was rectified. It was only a few weeks after collection so was all under warranty. I collected the car, it was fully available again etc within my app so all good.

Problem is, that ticket is still showing as open and awaiting “final invoice”. There isn’t one as it was under warranty, but due to this, I can’t schedule another service centre appointment. Anyone got any ideas please?

The appointment I need is for nothing major, just had a few hours to play with the car today and noticed I don’t have wireless or usb charging in the front. Wasn’t mentioned on collection, and didn’t spot it 4 weeks ago when I collected it so was going to schedule an appointment.

Thanks in advance

 

[Alistairuk]

I had my very first service centre visit a few days ago to rectify a steering / vibration issue which was rectified. It was only a few weeks after collection so was all under warranty. I collected the car, it was fully available again etc within my app so all good.

Problem is, that ticket is still showing as open and awaiting “final invoice”. There isn’t one as it was under warranty, but due to this, I can’t schedule another service centre appointment. Anyone got any ideas please?

The appointment I need is for nothing major, just had a few hours to play with the car today and noticed I don’t have wireless or usb charging in the front. Wasn’t mentioned on collection, and didn’t spot it 4 weeks ago when I collected it so was going to schedule an appointment.

Thanks in advance

You will still be issued an invoice for warranty repairs - I assume it's been delayed due to the holidays.

 

[M1tch]

Sweet, thank you.

Having read some other threads Ref the lack of USB / wireless charging, it seems I don’t book an appt for this, they contact me. Is that right?

 

[nunp]

I had my very first service centre visit a few days ago to rectify a steering / vibration issue which was rectified. It was only a few weeks after collection so was all under warranty. I collected the car, it was fully available again etc within my app so all good.

Problem is, that ticket is still showing as open and awaiting “final invoice”. There isn’t one as it was under warranty, but due to this, I can’t schedule another service centre appointment. Anyone got any ideas please?

The appointment I need is for nothing major, just had a few hours to play with the car today and noticed I don’t have wireless or usb charging in the front. Wasn’t mentioned on collection, and didn’t spot it 4 weeks ago when I collected it so was going to schedule an appointment.

Thanks in advance

Hey there. Can I ask what they did to rectify the issue?

 

[MrT3]

Having read some other threads Ref the lack of USB / wireless charging, it seems I don’t book an appt for this, they contact me. Is that right?

Correct, and they don't have the parts available so cannot schedule the retrofit at the moment.

 

[M1tch]

Hey there. Can I ask what they did to rectify the issue?

By rectified, I meant they checked everything and all was as it should be. Seems to be just a quirk of the car and not the high end Audi I’ve come from. I think I replied on your thread the other day?

Not had chance to drive again at speed (motorway) and check it but assume it will be the same.

 

[M1tch]

Correct, and they don't have the parts available so cannot schedule the retrofit at the moment.

Spot on, thank you.

 

[nunp]

By rectified, I meant they checked everything and all was as it should be. Seems to be just a quirk of the car and not the high end Audi I’ve come from. I think I replied on your thread the other day?

Not had chance to drive again at speed (motorway) and check it but assume it will be the same.

Yes you did i remember now. Thanks