Can’t change the ownership in Tesla system

[imishanin]

Week ago bought Model S 75D from non-Tesla dealership . 12/2018 production date. I can’t do a factory reset. The car is connected to another account, probably the previous owner’s account.
Last Friday I submitted a requested on Tesla web site with all related documents. So far no updates. I called to the Service Center in Brooklyn. The guy told me that they can't help with that.
Any ideas what should I do?

 

[Akikiki]

Yes. Wait. Just because it not done immediately done, doesn't mean they won't do it. It sometimes takes day or weeks.
SCs don't have access. What he told you is accurate.

 

[imishanin]

Thanks. just thought to buy FSD. It is $3k till end the months, but can buy it without account

 

[cookie99]

its more closer to WEEKS and not DAYS

 

[galvatron]

When I bought mine from a 3rd party, it took Tesla over 2 weeks to change ownership after I submitted all the paperwork. So like others above have said, it’s just a waiting game. Nothing else you can do.

 

[zabloct]

It's been a week for me too, so annoying, I sent all documents, then I got reply I need to provide vin and driving license (all was attached as photos already). I sent it again and no reply whatsoever.

 

[tekknoschtev]

I found the process not very transparent, but for adding data, my timeline:

1. 5/8 purchased my '15 85D from non-Tesla dealership
2. 5/11 submitted paperwork to Tesla
3. 5/14 ownership transfer complete

I had created a Tesla account a couple of months prior while hunting and getting trade-in quotes on my previous vehicle. I'm not sure if that matters at all, though. The vehicle had definitely been reset prior to my purchase, though. I imagine the previous owner disconnected it from their account before I took ownership.

 

[imishanin]

I found the process not very transparent, but for adding data, my timeline:

1. 5/8 purchased my '15 85D from non-Tesla dealership
2. 5/11 submitted paperwork to Tesla
3. 5/14 ownership transfer complete

I had created a Tesla account a couple of months prior while hunting and getting trade-in quotes on my previous vehicle. I'm not sure if that matters at all, though. The vehicle had definitely been reset prior to my purchase, though. I imagine the previous owner disconnected it from their account before I took ownership.

Thanks! It's a bit strange! As I mentioned before I sent a request last Friday. Tue-Wed I tried to resend again, but got an automatic reply that my request is underprices. Yesterday evening I tried again, and I was able to send one more time bye request. It is weird that it is impossible to check the status or call to the customer support.

 

[Hugg727]

This process took 4-5 weeks for me last year. There is a Ownership transfer team that could help you
877-798-3752

 

[imishanin]

This process took 4-5 weeks for me last year. There is a Ownership transfer team that could help you
877-798-3752

Thanks!