Can’t charge new Model Y with home charger but can charge at Tesla Supercharger Have Model 3 and the same Tesla home charger it works.

[BPL201]

Can’t charge new Model Y with home charger but can charge at Tesla Supercharger Have Model 3 and the same Tesla home charger it works.

 

[Tam]

Can’t charge new Model Y with home charger but can charge at Tesla Supercharger Have Model 3 and the same Tesla home charger it works.

Sounds like it's the problem with the Y since the 3 is fine with the same chargers. It's time for Sevice Center fix.

 

[Bp25]

Is it a home charger that plugs in to a 110v socket, or a wall connector? Wall connectors can be vin locked.

Gen 3 Wall Connector Access Control

The Charging Access Control feature gives you full control over which cars are allowed to charge with your Wall Connector.

www.tesla.com

If home charger (ac) is not working but supercharging (dc) works, that will indicate problem with ac charging system on the car. Make a service appointment.

 

[240vPlug]

Is it a home charger that plugs in to a 110v socket, or a wall connector? Wall connectors can be vin locked.

Gen 3 Wall Connector Access Control

The Charging Access Control feature gives you full control over which cars are allowed to charge with your Wall Connector.

www.tesla.com

If home charger (ac) is not working but supercharging (dc) works, that will indicate problem with ac charging system on the car. Make a service appointment.

Exactly what I was thinking as a first troubleshooting step.

 

[Need]

Didn't know the new WC could have VIN lock. That's pretty cool for the outdoor installation. Learn something new everyday.

 

[MariaC]

Can’t charge new Model Y with home charger but can charge at Tesla Supercharger Have Model 3 and the same Tesla home charger it works.

I once had “EV.Energy” which is a charge app. It stopped my home charger in its tracts. A tech at Tesla found the line of code in my car. Make sure you do not have a third person charging app in your phone. I learned that the Tesla app is the best.

 

[jsight]

Sounds like a bad onboard charger, tbh

 

[Kokukenji]

Yah, I wouldn't mess around with it, service time!

 

[Yelobird]

Crazy question haven’t seen asked before jumping to a service appointment. Are you certain you don’t have any of the Scheduled charger timers set on app or car?

 

[Villainthrpist]

This reminds me of the issue where the OP's M3 would charge but his MY would not. Turned out to be a dead end from the M3 charge port that got stuck inside the handle for the charging cable.

LOOK inside the charging cable at the circular connections and see if they look different. DO NOT stick anything in there to trying and get something out.