Can I still cancel order even after having a delivery date schedule?

[Mark071287]

Hello all,

I recently purchased a Tesla model 3 base this past week. And I was wondering if it was possible for me to cancel an order even though I already have a delivery scheduled for this Sunday (1/22). I understand the $250 order fee is non refundable, however I was waiting to put the $4.5k down after I potentially see the vehicle. Reason why I am considering a cancellation is because the location is about 150 miles and kind of want to get a different color. If so how would I go about cancelling the order?

Thank you all!

 

[jjrandorin]

You can always cancel as long as you have not taken delivery of the vehicle, and are ok with losing the $250.

 

[MacO512]

Hello all,

I recently purchased a Tesla model 3 base this past week. And I was wondering if it was possible for me to cancel an order even though I already have a delivery scheduled for this Sunday (1/22). I understand the $250 order fee is non refundable, however I was waiting to put the $4.5k down after I potentially see the vehicle. Reason why I am considering a cancellation is because the location is about 150 miles and kind of want to get a different color. If so how would I go about cancelling the order?

Thank you all!

Text Tesla to release the vin and put the order on hold. You may be able to use the 250 deposit to a different vehicle. If text doesn't work call them.

 

[diggydan]

Text Tesla to release the vin and put the order on hold. You may be able to use the 250 deposit to a different vehicle. If text doesn't work call them.

How do you call them? They never answer the phone!

Seriously, is there a method to get phone numbers that they pick up?

 

[Sklith]

You should have been receiving text messages from a specialist shortly after ordering a car. You can either call or text them back for help.

 

[diggydan]

LOL. That doesn't work very well. They do reply to texts from time to time, but they don't answer the questions.

 

[cryptobob]

Call the support line. From my experience it has been about a two hour wait lately but they eventually do pick up.

 

[dafish]

I mean who knows, but I asked that very question. I was told I can wait till it's in front of me and reject it. So long $250, but that's it.

On the other hand my Tesla agent is less informed than I am, so lots of the time I question what they tell me.

 

[Sambub]

LOL. That doesn't work very well. They do reply to texts from time to time, but they don't answer the questions.

Call the local Tesla store. They are the people who are texting you.

 

[MacO512]

How do you call them? They never answer the phone!

Seriously, is there a method to get phone numbers that they pick up?

Wait on hold for 50 minutes.

 

[diggydan]

Wait on hold for 50 minutes.

Several times I left the call connected as I went about my day....hold times over 150 minutes never to be answered. That's 2.5 hours!

 

[diggydan]

One of the "advisors" (I put the word in scare quotes because he is nothing but a 25-year old with a bad attitude) told me (face-to-face, since they don't answer phones or texts!) the phones are "wonky" and they have been trying to fix them.

So, based on a lot of threads here, Tesla fixes phones as well as they fix their cars! LOL.