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Can one ever communicate with Tesla UK?

I collected my M3 in London a month ago. The car is great but there were questions I needed to ask, especially as it turned out to be a stealth Performance model, and I had not really understood that.

I have no complaints about the car, which is awesome, but trying to communicate with the company is a nightmare. Getting through on the phone was literally impossible, I tried a couple of dozen times, twice left on hold for 90 minutes before giving up in despair. Emails not answered, or even acknowledged. I managed to get through via back channels arranged by a helpful forum member, and even then very little happened. It's now over a month, still no resolution.

Has anyone else had this awful after-sales experience?

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