So in an earlier post in charging, my 15 month old HPWC stopped working. I was informed it was out of warranty and they are sending a ranger to take a look at it. I also contacted my credit card company to see if their extended warranty protection would cover it (nope, excludes any automotive or their equipment or accessories).
Anyway, when inquiring about the ranger fee, I was told it was $3 per mile. I'm 110 miles from the service center. Rewind back to last March when I was considering buying a Tesla, I asked the inside sales rep in California via email (thankfully) about the Ranger visit policy. He referenced it in two emails. Here is the first:
"Ranger service is still offered but no longer at a flat $100 rate. We now charge a $100 minimum fee that is based on distance from the service center. 108 miles is not a distance that I would see incurring a large fee. To be honest, we changed the language to protect ourselves from ranger visits that oblige us to send a tech very long distances (i.e. up to Alaska).
I will check with Dallas service to see what kind of fee would be associated with a trip to your hometown. I should have an answer for you mid-day tomorrow."
I replied with a question about the valet service, and then he responded the next day:
"We’ve actually just made some changes and valet is now limited to 10 miles without incurring a fee. However, any ranger visit (warranty and non-warranty related) would be subject to a flat $100 fee for your distance. That fee would also cover the tow in the event that we would need to take the car back to the service center. If a service loaner is required, that would be issued to you free of charge."
So when all of this was happening, I was wanting to confirm that it would only be the $100 ranger visit plus any labor/parts while he was at my house. In other words, I didn't want to wind up being out $400 to repair a HPWC that could be replaced with a brand new one for $550 with a new warranty. The service rep told me about the $3 per mile. I informed him of my email, and he said to forward it to him and he'll take it to his supervisor. He called back and said basically, "Okay we'll do it this one time because of the email. But next time it will be the $3 per mile. The guy shouldn't have said that."
Uhhhh....that was one the reasons that helped push me over the edge to purchase a Tesla in the first place. Now, $200 is not going to break the bank obviously but it puts a little sour taste in my mouth that they are now unwilling to honor a written agreement that was made to me last year when I was in the process of buying the vehicle.
Anyway, when inquiring about the ranger fee, I was told it was $3 per mile. I'm 110 miles from the service center. Rewind back to last March when I was considering buying a Tesla, I asked the inside sales rep in California via email (thankfully) about the Ranger visit policy. He referenced it in two emails. Here is the first:
"Ranger service is still offered but no longer at a flat $100 rate. We now charge a $100 minimum fee that is based on distance from the service center. 108 miles is not a distance that I would see incurring a large fee. To be honest, we changed the language to protect ourselves from ranger visits that oblige us to send a tech very long distances (i.e. up to Alaska).
I will check with Dallas service to see what kind of fee would be associated with a trip to your hometown. I should have an answer for you mid-day tomorrow."
I replied with a question about the valet service, and then he responded the next day:
"We’ve actually just made some changes and valet is now limited to 10 miles without incurring a fee. However, any ranger visit (warranty and non-warranty related) would be subject to a flat $100 fee for your distance. That fee would also cover the tow in the event that we would need to take the car back to the service center. If a service loaner is required, that would be issued to you free of charge."
So when all of this was happening, I was wanting to confirm that it would only be the $100 ranger visit plus any labor/parts while he was at my house. In other words, I didn't want to wind up being out $400 to repair a HPWC that could be replaced with a brand new one for $550 with a new warranty. The service rep told me about the $3 per mile. I informed him of my email, and he said to forward it to him and he'll take it to his supervisor. He called back and said basically, "Okay we'll do it this one time because of the email. But next time it will be the $3 per mile. The guy shouldn't have said that."
Uhhhh....that was one the reasons that helped push me over the edge to purchase a Tesla in the first place. Now, $200 is not going to break the bank obviously but it puts a little sour taste in my mouth that they are now unwilling to honor a written agreement that was made to me last year when I was in the process of buying the vehicle.
