The local manager then the district manager but sadly if you don't have it in writing and your sales person has a faulty memory or flat out denies it now, your out of luck.I'm in a similar boat as OP. I was concerned about being 2.5 hours from a Service Center and my sales person put my fears at ease by telling me about free ranger service. This was reiterated on my pickup day in July 2016. So my first need for this "free service" was in November 2016 when my front facing camera quit working. They agreed to do it once for free and it was a great experience. They swapped the camera in my garage at home. The sales person confirmed that he did give me the wrong information about the free ranger service.
I was hoping I wouldn't need it again, but now here we are 11 months from my original purchase and I have the infamous door handle issue where it presents but doesn't open. I have to enter my car through the passenger side which is more than a little embarrassing for a 6 figure car. I called and this time they are refusing to stand behind their verbal commitment for free ranger service.
Like posted above, contract law I believe would support a verbal commitment at time of purchase and would win in small claims court (and there is no dispute, salesperson agrees that he told me that)... but taking it there seems silly and hopefully unnecessary. Is there some sort of escalation process anybody would recommend? Who is the next level up in the service/sales organization?