During Hurricane Harvey, we parked our S 100D in a multi-story garage - no WiFi - no charging, for about a week.
After not receiving updates for a while, I called Tesla support, and they found the car had failed installing one of the updates, and that the servers would not attempt any more downloads until the car had been taken into service.
Since the car was unattended, we never saw any messages about this issue - and if we hadn't called, we wouldn't have known there was a problem.
So, if you're concerned you're missing updates - call Tesla and have them review the logs for your car to verify you aren't having problems with updates.
Tesla really needs to fix this situation, and provide more information and control to customers on the update process. As the number of Tesla owners increases significantly next year with the Model 3 - there will be many more customers asking "where's my update?".
Changes Tesla should make in the process:
- Provide customers a notification (via e-mail or the smartphone app) of when a new update is available
- Provide the release notes, prior to installing the update, including documenting what specifically has changed in the release (bug fixes) and any major problems that are known and not yet addressed (like nVidia and others do with their software releases)
- Allow customers to initiate the download from their cars or smartphone app (or MyTesla account)
- Provide the ability to "rollback" the update to the last major, stable, release - if there are any problems
While many S & X owners have been very patient with Tesla on software updates and missing features, not clear Model 3 owners will be as understanding...